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2019 BSM Summit – Day 1

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We are in Los Angeles for Day 1 of the 2019 BSM Summit. Over 60 speakers are scheduled to take the stage over this two-day event, and more than 130 media professionals have invaded The Grammy Museum to gain new ideas, insights, and information from the brightest minds in sports media.

BSM would like to extend a special thank you to its corporate partners for the 2019 BSM Summit: Premiere Radio Networks, ESPN, Hubbard Radio, PodcastOne, Compass Media Networks, Harker Research, and Benztown Branding.

We will continue updating this blog throughout the first day of the conference. You will notice the full schedule is laid out below. As each session concludes we will pass along the key notes and quotes that industry folks will gain the greatest value from.

9:00AM – Opening Remarks

Jason Barrett – President, Barrett Sports Media

Jason welcomes the speakers and attendees to the second annual BSM Summit, and emphasizes the need to grow the sports radio format. What the next 2 days will provide is an abundance of ideas and information which he hopes will be valuable to station leaders in further elevating the performance of their brands.

9:10AM-9:40AM – The Past, Present & Future of Sports Radio

Presented By:

Don Martin – SVP of FOX Sports Radio

Anything that takes the audience away from us is our competition.  The industry needs to work together rather than only focus on beating each other.

My ratings are only there to drive revenue, but if we’re going after the younger audience, we need to acknowledge they’re not only listening on terrestrial radio anymore. If we’re going to reach the masses with a play-by-play broadcast, we need to find them on different platforms, not just AM radio.

We need to go younger, find gender equity and get more diverse. Teams still need to be on radio for Generation X, but you need to grow other platforms for the Millennial’s because one day, all teams will be digital, and not on terrestrial radio.

Mitch Rosen – PD of 670 The Score
Mitch wakes up in the morning asking what can we do better, how can we be better than our local competition? We can have 15 – 20,000 listeners through steaming, but that doesn’t matter to Nielsen.

For the industry to advance we need to move in the direction of TLR, Total Line Reporting. In order to have a successful sports radio station, you need a play-by-play team. The Cubs have been great for The Score and won a championship their first year on the station, but there are times you need to be more creative on the broadcast.

Dan ZampilloESPN LA 710 Operations Manager

Dan wants the most amount of people listening for the longest amount of time. Everything that takes the audience away from us is competition. We can’t be narrow with our content. Is what we’re doing on-air going to get the largest audience?

The entertainment value for play-by-play has to be there. Story-telling, personality, and being entertaining is still vital. Getting the nuts and bolts of play-by-play is important, but it still comes back to relating to people, and being funny and personable.

9:40AM-10:10AMProgramming Strategies For a Changing World

Warren Kurtzman –  President, Coleman Insights

Outside thinkers like radio, they use radio, but they don’t care about it in the grand scheme of their lives. They might not notice a change to the station’s lineup. Inside thinkers will notice every change.

The hierarchy of radio is selecting music or talk, personality, specialty programming, contests, marketing, news and community. What combination of sports should you be talking about, what teams generate listeners, what role should niche sports play?

Finding the brand essence of your station is critical, are you straight sports talk? Or is your station more personality driven. Finding balance is the art of programming, you can have content, but is it right for your branding?

Based on research, breaking sports news is the most important thing listeners want from their local radio station.

Research in a select market showed more than half of listeners gamble on sports, even if it’s a small amount. If gambling was legalized in their state, 31% said they would gamble more. About half of the listeners said they do not want to hear hosts talking about gambling.

A study in a select market showed more than half of the audience was not interested in hearing about esports, but 43% expressed interest in attending an esports event.

10:10AM-10:45AM – The Rise of Voice and Podcasting

Steven Goldstein – CEO, Amplifi Media

Goldstein’s 20-year old son loves sports, as do his friends, they listen to Barstool and podcasts, they’re not aware of the local terrestrial sports radio shows.

Radios are no longer in homes, people have smart speakers and other ways to listen to digital programming easily, which might include your radio station, but it also includes hundreds of thousands other stations and podcasts.

One in four Americans listen to podcasts. The medium age of podcast listeners is 34, the medium age for AM/FM listening is 46. ESPN’s podcast medium is 13 years younger than it’s broadcast medium.

Maybe eSports isn’t ready for an hour of content on a sports radio station, but it might be perfect for a podcast. That’s the type of brand-extension everyone in this room should be thinking about.

Downloads of your show might look great, but 100,000 downloads in one month can translate to just 1,650 extra listeners.

Young listeners expect audio on demand. If they listen to audio on their iPhone and your audio is not there, you’re losing a potential audience. It needs to be on demand and easy to access, they don’t want to download your specific app.

10:45AM-11:15AMRemaining Relevant
Moderated by 
Brian Long – PD, XTRA Sports 1360/News Radio 600 KOGO

Steve Mason – Midday Host, ESPN LA 710

Our show from years ago would be unrecognizable to what it is today. We used to be very guest heavy, about three years ago our boss challenged us to do a show with no guests and no calls. The show is about the hosts, people want to know how we are going to react to things. It’s more work to do the show this way, but the show has developed to where we now rarely take calls or have guests.

Coming out as gay was not a big deal. Steve didn’t want it to be a big deal. “I don’t want to be the gay sports talk show host, I want to be the sports talk show host who happens to be gay.” Mason said he felt left out, John gets to talk about his wife and family and that was absent from Mason on-air. Mason had been with his partner for 13 years and thought it was time to be completely authentic. As much as Twitter can be an ugly place, Mason said he never received a negative comment after coming out.

John Ireland – Midday Host, ESPN LA 710

In terms of being an employee of the Lakers as their play-by-play voice, there are things I can’t say, but Steve can still say anything. He can make a point that if I said it, I would get a phone call.

One of the by-products of Steve coming out was we realized it was not a big deal. I knew he was gay, I encouraged him to come out a lot earlier than he did, but it had to feel right for him, Steve and his partner had to be comfortable with it. But I was happy for him.

11:15AM-11:50AMAudio’s Path to Digital Dollars

Presented By:

Norm Pattiz – Chairman, PodcastOne

Norm discussed PodcastOne’s relationship with Hubbard. He says that Hubbard does a great job of selling podcast performance to their clients, but admits the program is only in beta right now.

He sees the growth of the podcasting industry as “remarkably similar” to syndicated radio. “First we evangelize then we strategize.”

He tells the story of the creation of Podcast One. It was born at a Laker game, because his season tickets are next to Ari Emmanuel’s. After the pitch meeting with Ari’s company, other agents started calling him to learn more about the idea. They instantly recognized the value of having their clients own their own media.

Patrick Polking –  ESPN Radio

Patrick notes that ESPN’s audience for its podcasting is the youngest segment of its audience. He notes that the audience for podcasts is coming from all over ESPN.

He is asked about a paid model for podcasts. Patrick says that if ESPN were to charge $1 every time someone wanted to download Le Batard that the podcast would make more money, but that wouldn’t serve ESPN’s overall goals. They’d also make more money operating the way they do now.

Matt Kramer – Agent, CAA Sports

Matt builds on the idea that his clients see value in owning their own media. He says that his clients tend to notice more when someone on the street stops them to say they like the client’s podcast than to say “I saw you on ESPN last night.”

Kelli Hurley – VP, Digital Sales, Westwood One

Kelli discusses the appeal of podcasting to talent. She says that it is great to have so many big names interested in the industry, but the people that succeed are the ones that understand what an intimate medium it is and that they have to create a personal connection with their listeners.

When asked about the conversion rate for advertising dollars on a podcast, Kelli notes that podcasters are influencers. Their audience trusts them and their recommendations.

Evan Cohen – VP of Content, Good Karma Brands

Evan discusses Good Karma’s TheLandOnDemand.com, a local subscription site that supplements ESPN 850 in Cleveland. He says that it has served the company in a number of ways. Not only is it something of a farm system to groom young talent, it also creates a new bonus revenue stream for talent who’s digital content performs well.

11:50AM-12:20PM – The Jeff Smulyan Award Presentation

Presented By:

Rick Cummings – President, Programming, Emmis Communications

Rick admitted he thought Jeff’s idea of an all-sports radio station was a bad idea and for the first 18 months it was. But Don Imus joined the station’s morning show, Mike Francesa and Christopher Russo were added to the afternoons, and FAN turned into a major success story.

Rick has been with Jeff at Emmis for 38 years and notes, you don’t stay with somebody for 38 years because of the paycheck, you stay because you believe.

Jeff Smulyan – CEO, Emmis Communications

“I’m glad this award is named in my honor and not my memory. About a mile and a half from The Grammy Museum is where the idea for sports radio came about. It took place at USC where Jeff was attending.

The line between being a genius and an idiot is very fine. When FAN was losing money Jeff was an idiot, but here we are decades later and he’s seen as a genius.

Jeff said he never expected sports radio to get as big as it is today. He’s glad it has and is honored to have an award named in his honor and for Kraig Kitchin to be its first recipient.

Kraig Kitchin – CEO, SoundMind/Chairman, National Radio HOF

We all owe a great bit of gratitude to Jeff for creating the format. We should not be pointing our guns at each other, but we should point them out and work together to as an industry grow and improve. The success of Premiere was due to the hard work of a lot of people. Kraig says he’s thrilled to have been a small part of it.

1:30PM-2:05PM – The Conversation with Colin Cowherd

Colin Cowherd – FOX Sports Radio/FOX Sports 1

Colin says he doesn’t think he’s any different than anybody in this room that loves what they do. If you have to tell someone to do something, then it’s not for them. He decided when he was 8 years old that he wanted to be the next Howard Cosell.

Colin says he likes to listen to different radio shows on his way into work for about 20 minutes. Evan Cohen’s program on SiriusXM is one of the shows he turns to, He also thinks Joe Fortenbaugh is very talented. Colin isn’t listening for their takes, he is interested in their topics. Whatever he feels really confident about or if he has something funny to add, that’s what he’ll lead with, even if it’s not the biggest topic.

Colin points out that he used to be more fear based, wanting to prove people wrong. Now he’s more joy based. He acknowledged that he was hard to work for and hard to work with, now he’s more secure and likes to help other people, especially upcoming broadcasters.

About once a year, he’ll stare at the camera and say “Oh for God’s sake, I have nothing to say, and three minutes left to go.” In radio, you can get stuck and push through it and at ESPN I did a radio show that was put on TV, but now he’s in a TV studio performing for the camera where it forces him to think about the TV audience.

Colin says he’s not in the radio or TV business, he’s in the interesting business. His goal is to be interesting. He’ll try to get it right, but isn’t as worried about if he is or isn’t right. His mother used to tell him, “you know when I really like your show? When you’re not talking sports.” I try to appeal to my mom and not just the sports fan.

His views on podcasting are that it’s a solid space, but it’s tough to monetize. He doesn’t think you can put podcasting behind a paywall. Anybody can have a podcast, but 95% of them don’t make money.

Jason Barrett notes that Cowherd created his own podcast network and has a few shows hosted by people he thinks are talented, Barrett asks how do those podcasts get to the next level? “Hell if I know” added Cowherd.

I’m never loyal to a sport or platform, I’m loyal to my audience. I love college football, it’s my favorite sport. I dropped my college football content by 50% this year because Alabama and Clemson are too regional.

My preparation is why I’m here. My voice isn’t great, there are people in this room that know more sports than I do. I know enough about sports, but my preparation is what makes me successful.

Do not produce your show through Twitter, it’s a fun house mirror as Clay Travis said. Believe in yourself, believe in your prep, believe in your homework. Do not let social media produce your show. Trust yourself, trust your gut. We laugh at social media, we mock it, we never produce our show through social media.

2:05PM-2:40PMHow eSports Fits Into Sports Media
Moderated by Arash Markazi – Columnist/Enterprise Reporter, Los Angeles Times

Ari Segal – CEO, Immortals
When you understand and see the fans’ passion for esports you get it and that’s what traditional sports owners such as the Kroenke’s, Mr. Kraft and the Wilpon’s are seeing when they invest in the industry. There is a generation of sports fans who never threw a ball in their backyard, who never wore a Montana, Elway or Brady jersey. If you go to an event, you see that generation of fans wearing an esports jersey and it’s something they might have never done before.

Jared Jeffries – President, Echo Fox
Everything has to be quick, if the esports audience is just talked at, they’re out. Sports radio can lose esports fans very quickly.

Daniel Cherry – CMO, Activision Blizzard
You need to think about the business model, I think you will see esports covered by one group and picked up by other outlets similar to the AP format. Delivering the right content to the right person at the right time will be the key. The sports talk radio format is very much people giving takes and every once in awhile having people respond. We need to make the sports radio experience more communal, esports fans want to be participating and engaging, not be spoken too.

Sebastian Park -VP of eSports, Houston Rockets/Clutch Gaming
Don’t be afraid to jump in, ask questions and research esports just like you would any other sport. I don’t know if the industry works on sports radio right now, but podcasts have done really well in merging sports radio listeners and esports fans.

2:40PM-3:10PMWomen In Sports Media: The Road Less Traveled

Debbie Spander – Agent, Wasserman Media
A lot of program directors are scared because their audience is mostly men, but they need to view women as a voice, not just as a woman. We haven’t seen a good number of women moving into larger roles. Radio is a great format for women. The goal isn’t to be on TV anymore, the goal is to be in media, to have your voice heard and be consumed.It’s interesting that TV, a more modern media form, hired women much sooner than radio, an older form of media. It’s frustrating that radio isn’t more open minded about who can speak to their audiences.Women want to have an opinion, they want to talk mainstream sports.

Amanda Gifford – Coordinating Producer II, ESPN
It’s an evolution, and maybe 10 years ago women didn’t look at this space as something they wanted to pursue, but as they see other women in the industry, now they look at it as a viable career space. Whether it’s male or female, for sports radio you have to love the format.

Lindsay McCormick – Host, Entrepreneur
Now more than ever we can create our own opportunities. With YouTube, podcasts and different platforms, you can create your own content. Radio can be a very useful tool, it can help you hone your interview and debate skills. If you dismiss that than you’re saying the only think you have to offer is your looks.We assume all of management is male, but there are several female higher-ups in the industry as well. I’ve had males take me under their wing, but if you’re a female not hiring other women then shame on you.

Julie Stewart-Binks – Host, ESPN LA 710
ESPN has done such a good job of promoting personalities. I was doing updates, but knew I wanted more than just 10 seconds. I knew if I worked hard, chipped away and showed people I can do this, I could show my personality and do more than be an anchor and reporter. It’s important for program directors and management to leave their door open. Treat us all the same way, don’t look at women as only being a sideline reporter, I don’t feel good about a role like that, I want to show my personality.

3:10PM-3:45PMInside vs. Outside Thinking (The PD’s Perspective)
Moderated by 
Jason Dixon – Director, Sports Programming, SiriusXM

Presented By:

Justin Craig – Sr. Director, Programming & Operations, ESPN Radio
When we put Trey Wingo on it was someone who was doing TV for 20 years, not radio.  Right away he had to realize there is no more visual fonting, he has a radio audience and we had to use an outside approach to think like a listener. I have multiple listening sessions on a daily and weekly basis, we don’t start at the beginning, we start listening in the middle because that’s what our audience does, they don’t listen from beginning to end, we have to think like they do.

Ryan Hatch – VP, Programming, Arizona Sports 98.7/KTAR
The only thing that matters is how you’re serving the audience for what they want right there and then. I think you need to spend a lot less time on the Nielsen side. We have months where our stream is larger than our terrestrial audience, I think it’s going to be less and less looking at Nielsen ratings moving forward.

Scott Shapiro – VP of Programming, FOX Sports Radio
We think this content will fill a segment and this will fit in a market, but we need to think about the audience and make programming decisions based on what the audience wants. Make your imaging promos sound like the audience, if you’re in a diverse market, the imaging should reflect that.Ultimately we’re looking to grow our audience by having the best talent with the most thought-provoking opinions.

Chris Kinard – PD, 106.7 The Fan
It’s not a four hour movie that the audience sits down and consumes from beginning to end. They listen for 20 minutes at a time, they don’t necessarily listen everyday. You need to think about the real world. People are in and out of their car or listening on their phone doing other things at the same time. If we’re starting a sports radio station today, we don’t need a big promotional team and multiple cars, we need a larger digital team. We need to hire update anchors that are social media people, why would you pay someone to sit there for 30 minutes to produce a 60 second update? We have to make tough decisions moving forward, AM/FM is still important, but we need to be creative in how we run our business. I can reach more people sending a Tweet myself than my promotional team can.As a programmer, going on sales calls is still important. You need to be involved in the process to make sure advertisers are reaching your audience.

3:45PM-4:20PMThe New Frontier of Sports Media

Joe Fortenbaugh – Host, 95.7 The Game/The Sharp 600 Podcast

The entire sports gambling industry is moving towards in-game bets. The radio industry in particular has to innovate to keep up.

Brian Musburger – Co-Founder/Chairman, VSiN

The demos for VSIN are largely split amongst ages, but are overwhelmingly male. They strive to have credibility with people that follow algorithms, but they recognize the need to teach people how to gamble.

Picks are the least interesting part of a sports betting conversation. VSIN prefers to focus on the guys setting the line and find out why the number is what it is. By following the factors that move the numbers, you are creating analysis.

The leagues’ positions on gambling will continue to evolve. Veiled references will continue to exist on game broadcasts, but the traditional broadcast will always be for a general audience. This will lead to more alternate feeds of the biggest leagues and games.

Chad Millman – Head of Media, The Action Network

Action’s users are largely male and young. They put a major emphasis on how they present their content digitally. Right now most of their users are hardcore bettors, but they are finding the casual gaming audience is growing.

All anyone really wants are picks. Most people ask their personalities “who do you like.” The context and the analysis are important, but the pick is the main course. People don’t care if you aren’t going to make a pick.

In game betting has a major effect on the punditry effects of what The Action Network does. It makes the pregame bet feel irrelevant.

Kip Levin – President/COO, FanDuel

You have to give an audience the feeling they can get an edge. You can do that with both picks and analysis, but you need to offer diverse information. 

With TVG, FanDuel aimed to create a Bloomberg or CNBC style show for sports gambling. The ratings climbed every week of the NFL season.

Fan Duel isn’t advertising around content. They value audiences and geography when looking for radio partners.

4:20PM-4:55PM – The Jungle of Sports Radio

Jim Rome – Host, CBS Sports Radio/CBS Sports Network
Sports radio is a job, but it’s a great job and I’m going to do this as long as I can. When I went to college there was no internet, there was no sports radio format, there was FAN and that’s it. I asked myself, why me over everyone else who wants this job, and I realized the answer is I will never give in.

When I started, I was in market 174. I wanted to get to a major market and I ended up going to San Diego. From there, we started syndicating the show and it wasn’t with a big company, we were knocking on doors trying to get other stations to pick up the show. It was two stations, then four, eight and so on. Every time I entered a new market, I started talking about their local sports because I never went directly from local to national, it was a gradual transition. Now, with 200 markets I can’t do that.

Jim is trying to find transcendent topics, and says he means what he says and says what he means. He’s not looking for just the hot topic, because the audience can tell when something isn’t genuine.

We get a lot of feedback, from listeners and management, even my wife will text me to say “are you sure you want to be saying that?” I want to make sure I’m relevant and making an impact.

You better have thick skin in the industry, not everyone’s going to be happy to see you. I didn’t set out to be polarizing, but I learned early on that the people that like me seem to really like me and the people that don’t like me seem to really hate my guts.

I need people around me with opinions, that can make the show better and sometimes I’ll take those opinions and say you’re right let’s do that, other times I’ll take those opinions and say no, we’re doing it this way. We don’t need to knock heads everyday, but I want people around me with opinions that can stand their ground.

I can not tell you how important it was to get to San Diego. When I was in market 174 I was killing myself trying to get to a large market. I was writing to radio stations daily, so when San Diego gave me that break it meant everything and they will always be special to me. I’m still not in every market I need to be in, and I want to get in those markets. I’m still knocking down those doors because I’m really hungry to get there. I love the grind, I’m proud of what I’ve accomplished, but I want more.

I like the digital platform. I’m able to do certain things on my podcast that I can’t do on my terrestrial show. I can have different guests on my podcasts and do long-form interviews. I want to try different things and the digital space is good for that.

Regarding a potential subscription based platform – If I’m going to offer something that I’m charging for, what am I giving the audience that they can’t already get for free?

I should listen to other shows more than I do, but I’m not that smart, I work really hard on my show. I’m getting in at 6 for a show that starts at 9 and then I’m working at night. I’m really locked in to what I need to do for my own show.

The 3 Commandments Of Selling Sports Radio

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Sometimes I feel like a broken record.  As a sales leader, it’s oftentimes about reminding people of the same things, same strategies and same concepts over and over again.  It really isn’t all that different from how a lot of sports operate.  The coaches will spend days going over the same things with their teams and trying to find new ways to emphasize the same underlying messages.  After all, there’s only so many rebounding drills you can do, but you wouldn’t ever not want your team thinking about boxing-out and grabbing rebounds, so you continue to run the drills.

Image result for rebounding drills

For us in media sales, I think our overall message about marketing and advertising should be constantly reinforced to people we meet and talk with.  And I’m talking about some of the most basic principles, or the things I consider the commandments of advertising:

Commandment #1: Hit your target audience with the right message, the right amount of times.

This is as basic as it gets and if you know nothing else about marketing and advertising except this, you should be able to come out ok.  Identify who the target audience is and figure out where you can find large groups of those people.  And remember, this isn’t about someone’s personal preferences, this is business. 

I had a prospect tell me recently that their target audience was 18-34 year-old females, but they (a 60-something female) didn’t really like a certain Hot AC station.  Excuse me?  This isn’t about what YOU like or don’t like, it’s about where your audience is. 

Then it’s about what the message is.  Does it stick out?  Is it memorable?  Does it elicit an emotional response?  Or, is it about your low prices and great customer service?  Finally, can you hammer that target enough times to get them to take action?

Commandment #2 – Business goes where it’s fun, where there are experts and where it’s invited to go.

If a business isn’t inviting people to do business with them (and I don’t mean the 146 followers their business page has on Facebook from when they asked their family and friends to click the like button), then they’re dead in the water with nothing to complain about but their own failure to have a plan.  Those that do have that plan and are willing to invest in their business, need to think about how they can either present themselves as the experts in their field or a company that just sounds like they’re fun to do business with.  

Commandment #3 – Advertise consistently.

Don’t do it unless you plan to do it consistently.  I always like to tell local clients they need to think like big companies who pay large sums of money to agencies to consult them on how, when and where to advertise.  Clearly the big companies are advised to have catchy slogans, use heavy frequency and advertise consistently, because most of the successful ones do all of those things.  So, why wouldn’t local companies do their best to emulate what those companies do?  Don’t let new clients “chicken-out,” as Roy Williams calls it, and stop after a short period of time.  Most of the time, that can be prevented by having the consistency conversation up front.  

You know, these same points work for what we do, as well.  As experts in marketing and advertising, we also need to consistently invite business owners to do business with us, by saying the right message the right amount of times while we present ourselves as fun people to do business with.  It’s our job, and if done correctly, we should be able to box-out any of our opponents.

BSM Podcast – Season 4 – Episode 5 – Adam Schein – Mad Dog Sports Radio

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The big apple is where the 5th episode of Season 4 originates from. BSM President Jason Barrett ventures into New York City to sit down inside the SiriusXM studios with Adam Schein of Mad Dog Sports Radio and the CBS Sports Television Network.

Adam lends his insights and opinions on a variety of topics including what makes Syracuse a unique place for young broadcasters, when he first knew that he wanted to become an on-air talent, working for WFAN and then leaving for SiriusXM, what he’s aiming to accomplish each time he cracks the mic, the possibility of taking over for Mike Francesa, and much more.

THE RUNDOWN OF THE CONVERSATION WITH ADAM:

  • When he first start listening to sports radio
  • Who he listened to and what drew him in
  • What makes Syracuse so special for broadcasters
  • His first official job and what it entailed
  • Getting a chance at WFAN and what his first shift was like
  • How Mark Chernoff and Eric Spitz helped him grow as a host
  • Saying goodbye to The Fan to join Sirius Satellite Radio
  • Starting with NFL Radio and then switching to Mad Dog Sports Radio
  • What Chris Russo is like behind the scenes
  • A look at his daily preparation and balancing work, family, and sleep
  • The most important elements a sports talk show host must have
  • The Mad Dog Sports Radio stigma of it sounding too NY
  • Social media feedback on opinions that take time to be answered
  • Being considered as a candidate to replace Mike Francesa
  • His reaction when he learned CMB were getting the nod
  • QUICK HITS: One noticeable change in Steve Cohen, Why he raises or lowers the volume when listening, the sports more likely to be featured in 10 years, The biggest differences between Francesa and Mad Dog, Who’d win in the ratings if Mad Dog Sports Radio was local and challenged WFAN

FROM THE GUEST:

Adam’s Twitter handle: @AdamSchein

BSM Podcast – Season 4 – Episode 4 – Kyle Bailey – WFNZ

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Charlotte’s afternoon sports voice Kyle Bailey checks in on the 4th episode of Season 4. Over the span of thirty plus minutes BSM President Jason Barrett dives into Kyle’s background in broadcasting, learning and appreciating the challenge of selling in smaller local markets, organizing content for an audience comprised of transplants and homegrown residents, the host-PD-GM relationship, and much more.

ISSUES EXAMINED WITH KYLE:

  • How he was drawn to sports radio and got his break
  • Where he got his start and what his early duties required
  • Moving his way up the ranks and taking on new tasks
  • Becoming a salesperson and whether or not he enjoyed it
  • The biggest sale he closed and why the client came on board
  • Moving to a few locations before eventually landing in Charlotte
  • How he’d describe WFNZ to someone who hasn’t heard it before
  • His approach to content when reaching different audiences
  • What he learned while working alongside Frank Garcia
  • Hosting a show with rotating co-hosts and guests
  • Being able to separate a few negatives from what everyone thinks
  • Avoiding the label of being a homer on a brand which has PXP rights
  • What he seeks when being managed by bosses
  • The areas he has to improve at with his bosses
  • Quick Hits: Good vs. Great hosts, Charlotte sports radio, Best host in the format, Who’s taught him most about radio

FROM THE GUEST

Kyle’s Twitter handle = @KyleBaileyWFNZ

BSM Podcast – Season 4 – Episode 3 – Chuck Oliver – 680 The Fan

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We’re in Atlanta for episode 3 of Season 4 of the BSM Podcast. President Jason Barrett spends time chatting with 680 The Fan afternoon drive host and syndicated sports radio personality Chuck Oliver about the challenge of doing two different styled shows, earning acceptance from his peers after initially getting in the door by winning a contest, the rise and fall of 790 The Zone, preparation and show structure, and more.

AREAS EXPLORED WITH CHUCK:

  • How perfect timing led to his entry into sports radio
  • Gaining acceptance as a host as the guy who won a contest
  • Why buying in St. Louis led to 790 The Zone’s downfall
  • Who gave him the nickname “The King of College Football”
  • Making the jump to 680 The Fan and why he did it
  • Balancing preparation for two different type of shows each day
  • The growth of his syndicated show ‘Southern Sports Today’
  • What a typical day is like for Chuck & Chernoff
  • Why it’s important for stations to have fun between shows
  • Not allowing criticism and public noise to effect his approach
  • The reason he thinks Atlanta doesn’t get the respect it deserves
  • Having less of a concern over ratings and a focus on revenue
  • How he knows if things are working
  • Quick Hits: One pet peeve about sports radio, The local team winning which would excite the market most, One piece of advice to young broadcasters, Best Atlanta sports talk show host

FROM THE GUEST:

Chuck’s Twitter handle: @KingCFB

BSM Podcast – Season 4 – Episode 2 – Vic Lombardi – Altitude Sports 92.5

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The 2nd conversation of Season 4 of the BSM Podcast takes place in Denver, Colorado where BSM President Jason Barrett visits with Altitude Sports Radio and TV personality Vic Lombardi. Vic reflects on the start of his career, working for different programmers, navigating criticism, having a presence around your local teams, and more.

SUBJECTS EXPLORED WITH VIC:

  • What inspired him to want to pursue being a sports broadcaster
  • How he got his entry level introduction to the industry
  • The employer which gave him his first on-air break
  • Landing back in Denver after working elsewhere
  • Expanding his profile by adding radio to his TV work
  • How sports radio has changed in Denver over 20-30 years
  • Why ex-athletes in Denver have done well moving into the media
  • What he learned working for Tim Spence and Nate Lundy
  • The keys to a team show having consistent success
  • Enduring negative reactions over one of the NFL’s misfires
  • Succeeding in Denver if you’re not from the market
  • Why it’s important to get out regularly to cover local teams
  • Altitude’s decision to move to FM and why it matters
  • Discussing all of the market’s teams not just the Broncos
  • His first impressions of new program director Dave Tepper
  • Being fair and honest even if working for a team owned station
  • Quick Hits: Best/Worst Denver athletes to cover, Favorite local host to rib on social media, Best host in Denver, Nuggets or Rockies title

FROM THE GUEST

Vic’s Twitter handle: @VicLombardi

BSM Podcast – Season 4 – Episode 1 – Phil Mackey – SKOR North

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On the debut episode of Season 4, BSM President Jason Barrett travels to Minneapolis to sit down with SKOR North’s Head of Content and afternoon drive co-host Phil Mackey. The discussion explores Phil’s entry into the sports radio industry, the growth of podcasting, ways to improve as a talent beyond sports radio, and much more.

TOPICS COVERED WITH PHIL:

  • How he got his start in the sports radio business
  • Getting into Minneapolis and working for KFAN
  • The changes at 1500 ESPN over the years
  • How podcasting has become a huge hit for his brand
  • Being active in social content creation
  • Why attending conferences has been beneficial to his growth
  • The value of working on your craft beyond the radio station
  • Making an on-air relationship work over a lengthy period of time
  • Quick Hits: MN sports Mount Rushmore, Best career advice, 5 Years from now how people will listen, Younger self wisdom

FROM THE GUEST

Phil’s Twitter handle: @PhilMackey

Mark Willard Joins KNBR

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Mark Willard is heading home. The Bay Area native has been hired by KNBR to join their weeknight lineup starting Monday February 18th. The sports radio veteran will be heard weeknights from 7p-10p PT on the early edition of “KNBR Tonight”.

To make room for Willard, Drew Hoffar will move back a few hours to host the later version of “KNBR Tonight” from 10p-Midnight. Hoffar has hosted on KNBR for over three years, first as the primary host of “The Audible” morning show on KNBR 1050, then as the lead host of “KNBR Tonight” on KNBR 680.

Jeremiah Crowe, Program Director, KNBR, said: “I’m extremely excited to welcome Mark back to the Bay Area and into our KNBR family. “KNBR Tonight” is about connecting with fans as the games are being played, and Mark will excel in that arena across all KNBR platforms. Listeners now also get to hear Drew shine as a solo host in his own time slot. “KNBR Tonight” will continue to serve as THE nightly destination for local sports talk, and I can’t wait to hear these two dynamic personalities back-to-back on The Sports Leader!”

Willard is a Foster City native who comes to KNBR following a midday hosting stint at XTRA 1360AM in San Diego. He had been teaming with Rich Ohrnberger on the ‘Mark & Rich Show’.

Prior to moving to San Diego, Willard hosted shows in Los Angeles for FOX Sports Radio, ESPN LA 710, and ESPN’s SportsNation. He also worked earlier in his career for Sporting News Radio alongside sports radio legend Tony Bruno.

Willard said: “It is an absolute dream come true to come home and join KNBR. My primary career goal has been to have the opportunity to connect with Bay Area sports fans, so listeners can rest assured, I will never take the relationship for granted. I want to thank Jeremiah Crowe, Doug Harvill and Cumulus’ corporate leadership team for their vision. And I want to thank my wife and kids for supporting me through this adventure!”

Don’t Let Your Client Be An Example Of Bad Advertising

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Recently, I was driving down a highway when I saw one of the worst billboards in the history of billboards.  It was for a fitness company and it had several pictures, three different offers, words of all different sizes, and then, in the upper right-hand section, it didn’t have the name of the business, but the initials of the business. 

After seeing it once, I ended up seeing it a couple more times on my way to a soccer game.  On the way back, I tried to play a game with myself and see how much of this billboard I could truly see in one passing, if I stared at it the entire time (not remotely safe, of course).  In the end, I never could quite catch all of the offers.  I asked several other people if they saw the billboards and two people said they did, neither one of which could correctly identify the company that was being advertised.  One thought it was for a labor union and another thought it was for a nutrition store.

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Nothing I can’t stand more than bad advertising.  

There’s an auto dealership in the Midwest who has the worst television commercials in America, but they aren’t the kind where they’re supposed to be bad.  We’ve all heard some things over the years that are so bad, they’re good.  This is bad that is really, really bad. And not only is the creative horrific, the commercials are mostly inaudible.  They sound like they’re recorded off the microphone of a really bad video camera from 1996.  And they run on TV all the time.

What a waste of money.

I share these advertisers with you to follow up a point I’ve made many times in this space, which is the importance of creative and being a full marketing consultant to your clients.  Do not ever let your clients be an example of bad advertising.

Think of the best commercials you can remember and emulate those someway, somehow.  Perhaps it’s the creativity of GEICO, the storytelling of Anheuser-Busch, the unforgettable jingles beat in your head from McDonald’s, or the Hardee’s commercials with the dripping burgers (you know the ones). 

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What about those types of commercials makes them memorable?  First off, the repetition.  Our local direct customers will tell us they don’t have McDonald’s budget, but regardless, it underscores the principle of frequency of message.  Secondly, they bring out an emotion.  They might make you laugh, make you a little sad, make you excited enough to sing or however it is those Hardee’s commercials are supposed to make you feel, but something triggers.

Running an ad for your client’s new sports bar that says they have “the best burgers, the best-looking wait staff, the baddest happy hour specials and the coldest beer in town,” kills any chance of that advertiser succeeding with their marketing.  Make a listener feel like that juicy, mouth-watering, cheesy burger on that made from scratch, warm bun is going to be the best thing they ever put in their mouth, and they’re on their way to see your client.

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Creativity is such a huge part of the sports radio sell and that should extend to the spots we air for our clients.  Radio advertising is mostly about the formula of what your message is, multiplied by how many times your message airs.  The rest is all in the creativity.  It’s kind of like the saying, ‘give a man a fish, you feed him for a day, teach a man to fish, and you feed him for a lifetime.’ For us, it’s more like ‘sell a schedule to a client, you might keep them for a bit, help a client create a memorable, creative ad campaign, and you keep them forever!’

Don’t Rely On Ratings To Make Sales

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This week I want to talk about one of my least favorite subjects: ratings.   “Growing up” in AM sports radio in the mid-90’s, the ratings weren’t really much of a factor on the programming side of things as we were the only sports station in town at the time.  The sales management and team wanted to have them to use, then got them, and then they wished they didn’t have them. Especially in the diary system, once you were intimately aware of how the process worked and really studied the numbers, you saw just how fickle they could be.  Plus, I saw a few examples that really had no explanation.  

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At the first cluster I worked in the mid-90’s, we had an AC station that owned Soft Rock and Women 35+.  If you wanted to hear Air Supply, Chicago or Dan Fogelberg, this was your place.  And a lot of times you didn’t have a choice, because it was on in every office and store in town.  The morning show had been in place for a long time, delivered a consistently above-average show with a few laughs, a lot of music and your typical weather, news and traffic.  The midday, afternoon and evening slots were all manned by familiar voices in the market and, quite frankly, not a whole lot ever really changed on the station.  Except the ratings, which were all over the place.  How could something so consistent have such fluctuation in audience?  It made absolutely no sense.

Fast forward several years and I’m heading up a cluster in Alabama where one of our formats was a News-Talk station.  In one ratings book, our midday show’s core audience vanished.  The show was Rush Limbaugh, who if anything, is one of the most consistent hosts in broadcasting.   As I recall, the drop was nearly 50% (this was during the Obama years, by the way), which is practically impossible, especially when you consider the audience returned a few months later. 

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These examples and several more I’ve encountered over the years always led me to always proceed with caution when it comes to ratings.  Yes, when you have good numbers, they’re a great support tool to use for the right clients, but what happens when they go down?  After all, the only thing we know about ratings that go up, is that they’re eventually going to go down.  So, if you can avoid it, why not have a great idea, concept, or plan for a client and get them results so you don’t ever have to try and explain to someone why, all-of-a-sudden, a significant portion of older women in your area decided they didn’t like Michael Bolton for a few months.

We all know, however, there are still many sellers who rely on the numbers and use them not as a tool to support a great idea, but more a way to try and get in with the client (“Hey!  Look at us! We’re #6 with left-handed men who golf and plan to purchase a vehicle in the next 6 months, want to talk?!).  To me, this is crazy and setting yourself up for failure.  Whether it’s someone in sports, like us, or music, talk, whatever the format, there has to be something other than numbers you can use to present your brand.  Remember, we want to be thinking about the renewal and if ratings are what gets you the sale, and those ratings drop, what now?

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In addition, today, we see more and more markets where the separation between station #3 in the market and station #12 is hardly anything, so the numbers can’t really separate you from the competition.  In a way, it forces people to get more creative than just throwing the ranker in a proposal and calling it a day.  What really separates you from the competition?  What makes your station special?  And what can you create for a business that they aren’t going to get somewhere else?

The ratings system is what it is.  Your ratings could be sky high one book and then the next book, half of your conservative audience decides Rush just wasn’t for them. 

If you live by the ratings, you will die by the ratings. After all, nobody has ever seen a rating point walk in to a business and buy something.  People who listen to sports radio stations and hear creative messages, repeated the proper amount of times, they go in to businesses and make purchases.  Deliver results and you won’t ever have to rely on the numbers.