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Speaking with that one person is essential to your success. Every fan is a gift, and in today's segmented media landscape, those interactions matter more than ever.

"ESPN is exceptional in so many areas that when the company makes a rash of mistakes handling personnel matters it's surprising."

If your newsroom or your channel walked away from that platform, now's a good time to reconsider.

This study should be yet another wake-up call for our industry.

"There is a responsibility that comes with making these decisions, not just in who is let go, but in how the news is communicated. When that control slips and information leaks before leadership delivers the message directly, it doesn't just create headlines—it erodes trust.

"The ones who actually give a sh*t are the ones carrying your culture right now, and they need your support now more than ever."

"Despite being organized, his ideal life is not a well-ordered environment."

"A hit is a hit" should never become an excuse for lazy programming, suffocating rotations or a library that sounds identical every day."

"After 30 years in sports media, the most valuable lesson I've learned is also the simplest. The audience falls in love with people. The business falls in love with numbers, and the numbers always win."

"The real challenge isn't adding great content. It's convincing consumers to change habits they've spent years developing. Netflix is learning in real time that paying for exclusive access to content people already enjoy elsewhere doesn't automatically persuade them to open their wallets. SiriusXM now faces a similar test."