So as we gear up for these 12 months, take advantage in every way possible, with your content, your off-site events, your social media engagement, and more.
I’m not suggesting that you ignore what’s happening on social media. I am suggesting that social media is not only not real life, but represents a tiny fraction of public sentiment
"It starts with the three R's, reach, revenue and relevance. Reach being number one for a reason, if you have a wide reach, you're likely going to drive revenue, and be pretty relevant."
There are so many variables that come into play in answering the question. But even if the battle isn't winnable, that doesn't mean it isn't worth fighting.