There certainly have been a host of Hall of Fame, superstar football players who have made the transition to broadcasting. Think Frank Gifford, Randy...
If the brand expectation is warm and inviting, meet that. If not, “compassion and grace” generally doesn’t attract attention or get a market buzzing or fans talking. It’s vanilla.
Many programmers and brand managers do not take the time necessary to offer true explanations of their strategy and tactics to sellers, nor are they aware of the challenges sellers face every day.
“If you can get the audience to care about you enough to be happy when you’re on the receiving end of a verbal lashing, you’re probably pretty good at this job.”