If you’re still reading this — in a studio behind the mic or in a programming chair — after the latest round of mass industry layoffs, you are facing both a challenge and an opportunity. And that’s exactly what radio air talent coaching is designed to address.
There are plenty of us remaining. Over 15,000 radio stations cover America. iHeartMedia owns fewer than 900 of them. Most non-iHeartMedia stations are rooted in local community broadcasting. You know who you are.
The challenge is obvious. Fewer people are being asked to do more than ever before. The opportunity, however, is less obvious. The broadcasters who survive — even thrive — are those who choose to be spectacular. Not good. Not average. Not “good enough.”
Spectacular.
Why Be Good When You Can Be Spectacular?
For years, we’ve asked the challenge question: “Why Be Good When You Can Be Spectacular?”
The work that remains needs to be spectacular. But how?
Experts tell us the human brain holds about seven pieces of information in short-term memory. My wife Monica would probably argue that I operate well below that average — especially when trying to remember where I left the car keys.
Our world now is blink-and-you-miss-it. Attention is one of our most valuable commodities. Research by University of California-Irvine professor Gloria Mark found that the average time people stay focused on a single task has dropped from about 2.5 minutes in 2004 to roughly 40 seconds today. For broadcasters, therefore, messaging must be sharp, memorable, and delivered fast.
The key point for radio is that we don’t have much time to make an impression.
Research also discovered that the brain decides within 22 seconds whether information is important enough to store in long-term memory or whether it will be discarded. Fighting smartphones, social media, streaming services, and podcasts is the radio challenge now.
That’s why we ask the question: “Why settle for being good when you can be spectacular?”
We still hear air personalities aim for “good enough” — hit the post, read the liner, mention the weather. The format is executed flawlessly.
Here’s the rub: listeners don’t remember flawless.
They remember spectacular.
Lessons From a Legend
On-air, the greatest example I’ve heard was the late, legendary air personality The Real Don Steele. Google him, kids.
Don was one of the original Boss Jocks at Bill Drake‘s KHJ in Los Angeles (also worth a Google). He later became one of the signature voices of K-EARTH 101. If you’ve never heard his work, do yourself a favor and invest time listening to his archived airchecks. A 15-second break is a master class in personality radio.
What made Don Steele spectacular was more than his energy. Don had energy in spades. It was, in fact, his ability to create impact in an incredibly short amount of time.
Don could take a 15-second break and make it memorable. He understood word economy better than anyone. Every word had a purpose. Every sentence moved the listener. Every break had personality.
Most importantly, he mastered what we call Listener Eye Contact.
The Power of Listener Eye Contact
Listener Eye Contact is the most important skill an air personality — regardless of format — can develop. It is that magical quality where the listener feels you are talking directly to them. Nobody else. Radio air talent coaching at every level points to this same essential skill.
You’ve heard it before. One air talent sounds like they’re broadcasting to an audience. Another sounds like they’re talking to you.
The difference is enormous. The first feels staged, scripted, and distant. The second feels personal, authentic, and engaging.
Even though Don Steele delivered high-energy radio, he somehow made every listener feel like they were sitting across the table from him. The connection felt one-on-one. That’s why listeners remembered him.
And that’s why great personalities continue to matter, even in the face of streaming services and algorithm-driven playlists.
Every Break Is a Crossroads
The reality is that every break presents an opportunity — an opportunity to entertain and an opportunity to create a memory.
I’ve used the following in a dozen seminars and webinars. Over 25 years ago — before digital measurement — Arbitron representative and True Talent founder Karen Young wrote a memo titled “Seven Things Personalities Should Know About the Ratings.” One observation remains as relevant today as when she first wrote it. Karen pointed out that listeners frequently discover new stations by scanning the dial and landing on something they like. At the same time, diary comments consistently showed that listeners often left stations when talent or commercials came on.
Think about that for a moment.
During your show, listeners from competing audio platforms land on your frequency. At the exact same time, current listeners consider leaving. Every break, then, is a crossroads.
You have only a few seconds to convince someone to stay — a few seconds to make them smile, make them curious, make them laugh, make them feel connected.
That’s why minute-by-minute excellence matters. Not hourly excellence. Not “good enough” excellence. Minute-by-minute excellence.
One spectacular break won’t save a mediocre show. But hundreds of spectacular moments build loyalty — and create F.O.M.O.
What Will the Listener Remember?
The challenge for air talent is simple. Stop asking, “What do I have to say?” Start asking, “What will the listener remember?” The best radio air talent coaching doesn’t teach you what to say. It teaches you what the listener will remember.
Listeners rarely remember every word you say. Instead, they remember how you made them feel.
The Real Don Steele made listeners feel entertained and included. He could accomplish that in 15 seconds.
Can you?
In a world full of distractions, being good is no longer “good enough.”
Be spectacular.
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Kevin Robinson is a passionate award-winning programmer, consultant and coach – with multi-formats success all over the country. He has advised numerous companies including Audacy (formerly Entercom Communications), Beasley Broadcast Group, Westwood One, Midwest Communications, Townsquare Media, Midwest Family Broadcasting Group, EG Media Group, Federated Media, Kensington Media, mediaBrew Communications, Starved Rock Media, and more. He specializes in strategic radio cluster alignment, building lean-forward tactics and talent coaching – legacy and entry-level – personalities.
Known largely as a trusted talent coach, Kevin is the only personality mentor who’s coached three different morning shows on three different brands in the same major market to the #1 position. His efforts have been recognized by The World Wide Radio Summit, Radio & Records, NAB’s Marconi, and he has coached CMA, ACM and Marconi Award-winning talent. He is also in The Zionsville High School Hall of Fame as part of the 2008 inaugural class. Kevin is an Indiana native – living near Zionsville with his wife of 39 years, Monica and can be reached at kevin@robinsonmedia.fm.
