If you’ve had the good fortune of spending time with Michael Spacciapolli, you’ve learned quickly that he loves what he does professionally. He’s driven to succeed, passionate about his brands and staff, and uninterested in being complacent. If there’s a way to improve even one small area of his product, Spacc as he’s affectionately known by his crew wants to hear about it. If difficult discussions have to be had to ensure progress, he’s ready and willing to have them.

Since earning the promotion to GM in July 2018, Audacy Pittsburgh’s leader has continued looking for ways to innovate. His two talk brands, 93.7 The Fan and Newsradio KDKA, have been consistent revenue and ratings performers, allowing all involved with both brands to place a greater emphasis on digital evolution. It’s all part of taking great radio brands and making them even more accessible and important anywhere consumers enjoy content.

In this discussion presented by our friends at Point to Point Marketing, Spacc and I review his personal progression as a GM, the growth of KDKA and 93.7 The Fan, what he sought when adding two new programmers to guide his sports and news/talk brands, the challenge and opportunities associated with recruiting, and which sales categories he sees future growth opportunities in. I’m sure you’ll enjoy learning more about Spacc, and I invite you to reach out to him by email to learn more about Audacy Pittsburgh.

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Jason Barrett: Your 4 year anniversary is just around the corner, July 2018. We’ll dive into the specific items involving both spoken word brands in a minute but before I get into that, I’d like to ask you about your management style and core beliefs. If I asked an employee inside your building to describe how you lead, what would they tell me?

Michael Spacciapolli: I’m sure most would tell you that I am incredibly hands on. I have great leaders who work for me and I empower them to do their jobs, but I stay involved in everything we do. I think the key to running a successful operation is to have good people and good communication. Then it’s about giving your team the tools they need to do their jobs. I know that taking care of and collecting great talent is an ongoing part of maintaining a brand’s success, and we never stop working on those things.

JB: Let’s reflect on the past 4-years for a minute. The pandemic aside, you’ve enjoyed a lot of success. When you look back at the past few years, what are you most proud of, and what have been the toughest challenges and hardest lessons you had to learn?

MS: The brand extensions have been our biggest strengths. From the studio design, to the increase in video, to the growth of our app and streams, I’m pleased with the way we’re becoming more multiplatform focused. A lot of these things come down to attention to detail. It can’t just be what you hear out of the speakers anymore. We have to make our brands bigger and more accessible in multiple locations.

If there’s been one challenge, the FM signal addition for KDKA was great but we’re still trying to make sure the brand remains a viable resource to people. That’s harder to do with so many options available these days. We’re still in a strong position, but like anything, we’re always aiming to be better. On the other hand, 93.7 The Fan’s main challenge is taking a very good station to a dominant level on a consistent basis. We’ve built a product that people know and trust. The challenge is just making it one of the very best consistently.

JB: The two stations under your watch which our readers will have the most interest in are 93.7 The Fan, and News Radio KDKA. Both of these brands are extremely successful in your city, and are recognized as leaders in their respective formats. Starting with KDKA, aside from longevity, what makes the brand so important to the community that it’s remained a part of people’s lives for over a century?

MS: 100 years plus is incredible. Everyone understands the importance of this station in radio but in Pittsburgh, this brand is right there with the identity of our local sports teams. People over 18 know the Steelers, Pirates, and Penguins. They’re just as aware of KDKA, and what it means, and the impact it’s had on many people’s lives. It’s where people go when something happens in Pittsburgh. They turn to us for information and know they can count on us to inform them.

Our position in the market remains strong because we have a great team and lengthy track record of serving the Pittsburgh community. We’re committed to doing that. The challenge for us is just making sure that future generations care about us the way others have before them.

JB: 93.7 The Fan on the other hand has been around for just over 12 years. During that time it’s cemented its position as the go to source for sports talk in Pittsburgh. What do you attribute the brand’s success to?

MS: Jay it’s all about the consistent daily delivery of local sports. That’s what’s made The Fan important to people. Whether it’s on-air, on mobile, on digital, they’re always going to be served Pittsburgh sports talk. The Fan controls the dialogue here. We’re fortunate to be in a city where people care deeply about these teams, and we have great talent on the air talking about issues that matter to local sports fans. Because of that local sports passion and the talent we’ve put in place, people know they can come here and be part of a conversation.

JB: The Fan has the play by play rights to the Pittsburgh Pirates, but the Pittsburgh Penguins and Pittsburgh Steelers are heard elsewhere in the market. Many would say those two teams are important to the local sports conversation, yet you’ve been able to establish a strong identity without them on your airwaves. Taking that into account, does that influence the way you view the importance of play by play?

MS: I still think play by play is important despite our success. We’ve seen success with the Pirates on our own airwaves despite the team not being great the past few years. Being in the sports business, we can own things outside of the play by play hours, and that’s what we focus on. We can own coverage and engagement around the Steelers, Pens and Pirates. We can provide consistent programming without interruptions due to not having games cut into our schedule. But having great play by play still matters. If you don’t have it though you can still find other ways to connect to the local teams and remain vital to an audience.

JB: Over the past twelve years, 93.7 The Fan has been led by a number of accomplished programmers. Terry Foxx launched the station, Ryan Maguire followed him, Jim Graci came next, and now the station is being led by Kraig Riley. Unlike his predecessors, Kraig didn’t have a number of stops around the country before he earned the opportunity to guide the brand, but he has spent more time inside the building than anyone else who had managed it. When you were going through the process and trying to determine who was the right person to lead The Fan forward, what was it about Kraig that gave you confidence that he was ready for the next step?

MS: I never forget that someone took a chance on me once. I’m a big believer that it’s about talent not experience. Kraig was fortunate that I was the GM because I was willing to give him a shot, and he’s making the most of it. I needed energy, talent, and someone who lived and breathed the brand every day. That’s Kraig. Attention to detail and passion are important to the PD role, and Kraig loves this station, and he works his tail off.

The challenge for anyone moving from behind the scenes to becoming the PD is getting your teammates to trust and respect your decision making. That transition takes time. Kraig knew he’d have to earn the staff’s respect to be seen as the PD not a producer, and he’s doing that. If you do the right things, are fair, and treat people good, you’ll be fine. So far, he’s done a tremendous job and I’m confident even better days are ahead.

JB: When The Fan changed direction, so too did KDKA. That was necessary because Jim Graci previously managed both sports and news. You turned to Dave Labrozzi, who’s resume speaks for itself, to lead KDKA forward. What was it about Dave’s style that you felt would put KDKA in position to have even greater success?

MS: As you mentioned Jay, Dave’s accomplishments are well known. He’s managed a number of great brands and has had a lot of success. I was lucky that this was a homecoming for him. He’d worked in Pittsburgh before, loved the area, and the timing was good.

What I can add about Dave is that he’s a great tactician. He digs into the different things that we need to do a better job of including talent coaching and the Nielsen game. Focusing on social is another area he learned a lot about at WABC. That’s something we have to be better at with KDKA. He’s interested in video, digital content creation, and he does his homework. His knowledge and ability is helping us raise the bar for where KDKA can go.

JB: Considering how strong each of these brands are, I’m sure you have expectations for where they should be when it comes to ratings and revenue. With that in mind, what defines a great year for 93.7 The Fan and KDKA?

MS: A great year in my opinion is hitting plan and growing at a substantial rate. How are we diversifying our stations? How are we doing in spot business? If we’re growing in different areas that’s important to me. Are we seeing progress in video sponsorships? Is there growth in the way people are digitally consuming us? These are two strong brands that are going to be here for a long time so we know we should perform well because they matter to people. But that’s why it’s so important to grow beyond the usual metrics. We have to stay focused on those things because the way people consume and where they invest is going to continue changing and we have to be ready for it.

JB: One challenge that every GM has to conquer in order to grow ratings and revenue is retaining and recruiting strong talent. That applies to management, on-air, sales and every other department. Given how many options exist today, and the way good talent are sought after by groups outside of radio, how do you make sure the job, the brands, and the company remain important and attractive to those already working for you or considering joining you?

MS: There’s nothing I enjoy more than recruiting. It allows me to bring in great people. It’s an everyday part of our job. If someone doesn’t believe that I think they’re missing a key part of the job. Having a great culture backs you up when you’re trying to add great people to your organization.

Now when you get great talent in the building at all levels, how you utilize them becomes the second part of recruiting, which is retention. We see a lot coming at our people, and that speaks to their level of talent. If we do the right things and put them in good situations, it gives them a reason to stay. Those applying to work for you may know your reputation but it goes even further if the message they hear is coming from those who’ve been a part of it.

When I was working in DC for WTOP, people would ask about non-competes and I’d say ‘if you want to leave here, we’re not going to stand in your way‘. I felt and many others did that there was no better place to work in that market, which is why most didn’t leave. I’ve always felt that if you build the right culture and give people a chance to make a great living, they’re going to want to stay for a long time. That’s how you continue growing.

JB: Another situation that you have to balance is making sure you’re doing what’s best for local while also helping corporate advance their key initiatives. That can be frustrating for sellers who want more inventory, digital folks who have to promote certain things on the brand’s socials or hosts who hear a podcast being promoted during their show and want to know why. How do you navigate those waters?

MS: We discuss that a lot. It can be frustrating when local folks don’t understand the bigger picture. That comes down to our department heads needing to communicate why we’re doing certain things. If we share information, hopefully we can get them to at least understand. They’re not always going to agree. If the company wins, it helps us, even if sometimes it may not look that way to those inside the building.

The reality is that we work for a great company, and our company is always looking to grow. They invest in a lot of areas and it requires us on the local level to help them promote things. I think we can remain successful doing what we do while still helping the company improve its business.

JB: Pennsylvania is a state where sports betting is legal. This is a space that Audacy is doing a lot of work in between local brands and the BetQL network. For sports radio, the sports betting category has been a key revenue driver the past few years, whereas others such as auto haven’t been as dependable as they’ve been in the past. So much can change in the years to come, but when you look into your crystal ball today to try and figure out which categories will provide the biggest upside for radio revenue in the near future, which ones are you most excited about and why?

MS: The event business is something we see being very important. We’ve been active in that space and have done well in it. I expect that to continue. I have great relationships in the auto industry from growing up in it, and fortunately we’ve done ok in that category even if some others have been down a bit. I think that once we have that inventory right, we’ll see a bounce back in the auto category.

Another category I think will be interesting is recruiting. Going forward, companies are going to have to tell their story more to attract people. As new industries arrive and people’s wants, needs and lifestyles change, that becomes an opportunity for us. I know there has also been some discussion of emerging businesses such as Crypto, and though some may feel differently, I don’t see that being a major play for us in the near future.

JB: Prior to becoming a leader in Pittsburgh, I know you spent time in Washington DC working for WTOP. That’s a brand that many view as the most successful station in the industry. What did you learn about leadership there that you carry with you today?

MS: First Jay, I would argue with anyone who says it isn’t the best brand in the industry. Its results year after year support that opinion. When I was there, I worked for great people. Joel Oxley is an incredible GM and forward thinker. Matt Mills, the DOS is one of the best systems guys I’ve ever been around. They’re smart people.

What I took away first was how important it is to have an incredible product. WTOP has that and it opens a lot of doors to discuss business. The culture and leadership there also matter. Everyone had a role on the team and they knew how to play it. From Joel to Matt to the former PD Jim Farley and everyone else, they all contributed to the culture and mission, which was to win. They also made it a point to look ahead often. That’s something we can do better.

Leaving there was hard. I married a Pittsburgh girl and lucked out joining a great company which has allowed me to grow but being part of WTOP was an important part of my career. A guy like Matt has had multiple opportunities to leave and become a GM and he’s never done it. It’s because he’s in a great situation. It goes back to what I said earlier, if you work somewhere great, and the culture is good, and you’re given the tools to do your job and make a good living, why leave?

JB: If you can offer a piece of advice about managing to anyone currently in management or considering a path in media management, what would it be?

MS: I say two things. There’s not a playbook you can use to guarantee success. You’re going to have to work really hard, build relationships, and understand that it’s an all the time job now. Those who can dedicate themselves to it are the ones who I think will see the best results. Balance is important, and I’m all for that but you have to be completely engaged and constantly thinking about this when you’re at this level.

As far as day to day stuff goes, I think a lot of this is about the people you work with and putting them in good situations. If you care about them, value them, and are fair and honest, you’ll have their trust and respect. You need those things if you expect to create a winning culture.

The last thing I’ll say, which I learned as a DOS, was to be honest and transparent with upper management. If you screwed up, tell them that you did and share what you’re doing to fix it. There’s very few people in the 100% club. Sometimes you’re going to be off. They see the numbers. They know. Don’t try and make it seem as if it’s always good. Give them the facts, be accountable, and have a plan for improving.