I am not a big fan of this time of year. I know I sound like a Scrooge, but everyone in sports media sales knows this is one of the worst times to try and do business. There is a ton pending and everyone is either at a holiday party or using up vacation time and nobody wants to buy.
So, I put this together for you. A little holiday poetry that allows me to vent a bit about what we go through in mid to late December:
‘Twas two weeks before Christmas, when in the sales pit,
Not a seller was selling, not even a bit.
They picked up the phones, in their cubicle with care,
In hopes that a buyer, would actually be there.
The sellers all wondered, why it seemed so dead,
While visions of annuals, danced in their head.
The GM’s in their ‘kerchief, with a pacing report in their lap,
Wondering if the AE’s, went down for a long winter’s nap.
While out in traffic, there arose such a clatter,
I put down my cell phone, to see what was the matter.
Away to the window, I flew like a bat,
To make sure the tower, hadn’t fallen down flat.
The engineer went for a look, assuming despair,
To make sure the stations, were still on the air.
When, what to my wondering eyes should appear,
But a local ad agency, being pulled by reindeer
With that old nasty buyer, so mean and so crude,
I knew, in a moment she’d cop a ‘tude.
More rapid than eagles, she looked at our brands,
And she screamed, and shouted, and made her demands.
Now 15’s, now 30’s, now 60’s and lives!
I need sponsorships and billboards, for an order this size.
To the top of the ratings, or the bottom will fall,
Plus added value! added value! added value for all!
Her eyes did not twinkle! Her dimples weren’t merry!
But I had to be nice, or things could get hairy.
So, I gave her a holiday gift, all wrapped with a bow,
And then asked, “Are first quarter buys ready to go?”
She got that look on her face, and gritted her teeth,
The smoke out her ears, circled her head like a wreath.
They’d be ready by late January, if I was lucky at all,
And hopefully they won’t cancel, like they did in the fall.
Sometimes they speak not a word, and want us to do the work,
Then when we follow up too often, they say we’re the jerk.
It was our idea, our schedule and our copy you sent,
But, yet you still gladly took your fifteen percent.
So, back to their sleigh, to her team gave a whistle,
Quickly, back to their offices, as fast as a missile.
But I heard her exclaim, ere they drove out of sight,
Merry Christmas to all, we’ll see you next flight.
ESPN LA 710 is making a tweak to its afternoon show. Kelvin Washington is stepping out, and college basketball analyst Sean Farnham is stepping in to work alongside Marcellus Wiley and Eric Davis. The new show is scheduled to start January 4th and be renamed Afternoons withMarcellus, Farnham and E.D. However, with Davis on the sidelines due to the NFL Network sexual harassment allegations it’s unclear if he’ll be back for the show’s launch date.
“I am so excited to join Marcellus and E.D. on ESPN LA 710,” said Farnham. “Radio to me has always been about connecting and driving the passion of the sports fans on the topics that matter most to us in our city. I started in radio with ESPN LA 710 in 2004 and 13 years later it feels great to return home.”
“We could not be more excited to welcome Sean to the team,” said Scott McCarthy, vice president and general manager of ESPNLA. “He obviously has deep roots here in LA, including as a player on terrific UCLA squads and as a coach at Pepperdine. He also has a great passion for sports and a very strong track record as an entertaining and informative radio talent.”
In addition to his new radio role, Farnham will continue as a college basketball analyst calling games across ESPN, ESPN2, ESPNU and SEC Network for various conferences, including SEC, Pac-12 and West Coast Conference.
There are certain media stories you never want to be included in. One of them, which has become a national discussion and left numerous companies with stained reputations, and high profile personalities facing public humiliation and without employment, is sexual harassment.
During the past eighteen months, allegations have spread like wildfire, rocking sports and news media groups, the movie industry, the comedy world, and even the oval office. The subject itself may not be new, but the attention this time feels very different.
Let me be clear about a few key things before I dive deeper into this story. If anyone inside a workplace is using their power, wealth or influence to harm another person, either physically, mentally or emotionally, they deserve to be dealt with immediately and face severe consequences, including potentially losing their careers. I don’t care who you are, how much you make, or how important you are to the bottom line, if you’re incapable of being a professional and degrading, devaluing or physically taking advantage of another human being, those acts make you a scumbag and the type of person who a brand will be harmed by more than helped over the long haul.
But as someone who has managed five different radio brands, and worked at the largest sports media company in the world, I understand how certain pranks, comments and actions can be received differently by various members of an organization. I’ll try my best to explore a few angles and give you a couple of things to think about.
When I read the allegations made by Jami Cantor involving NFL Analysts Marshall Faulk, Warren Sapp, Ike Taylor, Donovan McNabb, Heath Evans and Eric Davis, I was sick to my stomach. If you haven’t read the Deadspin piece, take a few minutes to do so. It’ll allow you to get a better understanding of what Cantor says she was subjected to.
As I read each accusation I wondered how on earth those type of situations could be permitted inside of a professional media operation like the NFL Network. This wasn’t a case of one person accusing another of acting inappropriate, seven people were named in the story. Some may question why Cantor put up with the abuse for a lengthy period of time or if word about her tolerance for bullshit began to spread among the analysts but whether she was willing to turn the other cheek or tune out offensive remarks and actions, doesn’t mean she should’ve been subjected to them in the first place.
The second reaction I felt was disappointment. Being fully transparent, Eric Davis worked for me in San Francisco from 2011-2012. He conducted himself properly, cared about his show, developed a good professional relationship with me, and valued his family. His wife attended a few of our station events and was awesome. As I read the lawsuit and the parts which involved his name, I thought of my prior experiences with him and hoped the allegations weren’t true.
As I continued processing the details, I kept asking myself, why do television companies have so many problems creating a decent workplace environment? The medium itself hires people they consider ‘visual eye candy’, but that doesn’t mean individuals who choose careers in television have to accept an invitation to being personally violated or verbally degraded.
No matter what area of the entertainment industry you’re involved in, these types of problems gain steam when individuals and management blur the lines between personal and professional. Many forget that you’re inside of a workplace for one reason, to do a job. The second you begin to explore conversations with people that may or may not be comfortable to them, you’re rolling the dice on your future. You may find an audience internally that’s open to your dialogue, but if you say the wrong thing to the wrong person at the wrong time, you’re automatically in the wrong, whether you see it that way or not.
One area of Cantor’s story that especially pissed me off was what she allegedly told Marc Watts, the NFL’s talent coordinator. After complaining about being subjected to inappropriate behavior, Watts reportedly told Cantor “it’s part of the job when you look the way you do.” If it turns out that Cantor’s claims are true, and that response from Watts is accurate, he should be terminated on the spot. That’s not managing people. That’s enabling misconduct.
If you look around the sports media industry, most television networks feature a mix of men and women working together. Sports radio stations on the other hand have less people involved, hence less females and males crossing paths and being in situations where issues like this develop. That doesn’t mean these things can’t rock the sports radio format too, it just means there are less chances due to smaller staffs and most positions being occupied by men.
The more I examine this issue, the more questions I have. Why is it that former players seem to be in the middle of many of these stories? The NFL Network lawsuit names six former players and one executive. We’ve also seen other recent stories mention ex-athletes such as Gregg Zaun,Warren Moon, and Pete Rose, and prior issues at major sports networks have involved former players and executives as well.
We’ve all heard stories of how teams placate star players because of their importance on the field or court. As long as a player can produce, the world is their oyster. Cowboys RB Ezekiel Elliott is the first example that comes to my mind.
The average fan on a couch watching a game and rooting for his/her team to win may not care if a star athlete receives preferential treatment and is allowed to operate in a fashion that’s professionally reprehensible, but that doesn’t mean it should be tolerated by team officials. Furthermore, when that type of behavior is enabled, it’s foolish to think a player will just turn it off once their career is over, especially when they move on to another high profile industry.
I’m not suggesting that every player turned analyst has a problem conducting themselves properly. That’s not the case at all. However, it’d be fair to say that many executives place a higher value on the guy who’s walked off the field and into their studio because they recognize how it can help increase ratings, revenue and a brand’s reputation with the audience. Many ex-athletes use that power wisely. Some unfortunately do not.
Next, when a person is elevated to an executive role, especially for the first time in their careers, they don’t come with built in instructions on how to manage. They often learn on the fly. Some are natural leaders who conduct themselves in a classy manner and exercise great style and judgement in hiring people, developing systems, and addressing problems. Others, take advantage of their power, think they’re untouchable, ignore red flags and lead with an iron fist.
Until you’re in charge of a brand and its staff, trusted with power, and standing in the crossfire of a chaotic situation involving someone you care about or have professional history with, it’s not something you can prepare for. A company can put you in a conference room and force you to watch a 30-60 minute video on sexual harassment, which has zero personal connection to you or your brand, and check off a box that says ‘the employee has received sexual harassment training’ but that just satisfies corporate expectations. It doesn’t solve the problem when it lands at your door.
I’ll share a brief personal story which I haven’t publicly discussed before. Earlier in my career I landed an opportunity at a radio station and was brought to an office to read some documents and watch a video on sexual harassment. I processed the information and then signed a document confirming that I received the materials.
Following that two hour training session, I was led to another building where I’d be working. I walked into it and on the walls were a number of posters of scantily clad and nude women. Considering I had just gone thru sexual harassment training, I thought to myself, ‘is this one of those moments where they’re trying to see how I’ll react and then tell me afterwards, Jason Barrett you’ve been Punk’d?”
As it turned out, it wasn’t a test. I didn’t pay much attention to it because radio back then ventured much more into dangerous content areas and produced its fair share of crazy characters. In fact, one individual at the station told me, “I have a tendency to break late, so if I get behind, take this purple rubber sex toy (which was located on the left side of the studio board inside a stack of equipment) and hit me in the head with it and I’ll take a break.” I responded by telling him “I won’t have to do that to get my point across and get us out on time.”
You’re probably reading that and thinking “WTF” but 15-20 years ago, things that would never be acceptable by today’s standards went largely ignored. I chalked it up to ‘boys being boys’ and focused on the work in front of me, and less on my visual surroundings or the odd behavior of one person. If that same situation occurred now and someone else was in my position, they’d probably file a lawsuit and that individual would either be suspended or terminated.
Another issue I want to address involves the reporting of an incident. First of all, it’s not my place or any executive’s place to put a deadline on when a victim must report an incident. Some come forward quickly. Some do not. If you’re the one living with a permanent scar, it should be up to you to decide if and when you’re comfortable discussing what happened to you. Just think of the boys who were sexually abused by Jerry Sandusky at Penn State. Some wanted no part of reliving that nightmare, others wanted Sandusky to pay for his actions. Each situation impacts people differently.
That said, a few industry people I spoke to had mixed feelings about the Pete Rose situation. Each person I talked to agreed that what Rose did was inappropriate, but he also completed a professional baseball career, a public battle with MLB over gambling issues, and was hired and worked for FOX Sports on television, after dating an underage girl in the 1970’s. Had Rose conducted himself properly this never would’ve been a story. However, he didn’t. When news circulates four decades after the fact though, it does lead some to question, why now?
Ironically, that was the subject which Geraldo Rivera of FOX News came under fire for after tweeting about Matt Lauer losing his job at NBC. Rivera said sexual harassment allegations should be made in a timely fashion (within 5 years) and include proof such as witnesses or electronic/written communications. He added that due to large sums of money being offered in settlements, some victims were more motivated by financial gain than receiving justice.
Upon learning of Rivera’s comments, FOX News rejected them, adding, “Geraldo’s tweets don’t mirror the perspectives of FOX News or its administration. We were pained by his remarks and are tending to them with him.”
I couldn’t disagree more with Rivera over his policies for how sexual harassment should be handled, but his last point is valid. We can pretend that each person’s motivation is to right a wrong, but in this day and age where information spreads like a virus and quickly cripples those involved, not every accusation is delivered with honest intentions. Just think back to how your emotions changed as you learned more about the Duke lacrosse case.
For the victims who have been legitimately harmed and built up the confidence to come forward and attempt to hold others accountable for prior transgressions that sucks. But when you take into account how many popular personalities have lost jobs and how many millions of dollars have been spent by corporations to make stories go away, that can serve as an incentive for some people to create chaos.
That’s why it’s critical that we allow due process to take place when investigating these situations. As Robert Evans said, “There are three sides to every story – yours, mine and the truth, and no one is lying.” However, the rise of social media has made it harder, if not impossible, to manage disturbing allegations.
Let me ask you this, how are we able to get to the truth when people jump to conclusions based on the first thing they read on Deadspin, Bloomberg, the New York Times or the Boston Globe? What happened to hearing both sides of a case?
There are many positives about social media, but it can also serve as a cesspool where businesses and reputations get destroyed and public perceptions are formed and become difficult to erase. Many of us, become arm chair quarterbacks when negative stories become public news. We think we know all the answers based on the things we’ve read, but unless you’ve been in the middle of the situation, and are privy to all of the facts, you’re not as informed as you think you are.
This is why we have a justice system. It’s perfectly legal for anyone to sue and accuse a person or company of wrongdoing, but providing evidence, and convincing a jury is part of the process. I realize the term ‘due process’ may not be popular, especially to the social media masses who sit with their fangs out waiting to feast on dead skin, but everyone deserves to be heard. If someone is innocent, those facts will come out. If they’re guilty, they’ll pay a heavy price. In both cases, the public will know what transpired. That should be the goal not sensationalism or a rush to judgement.
Case in point, two weeks ago, a gunshot was fired inside of a store at the Crystal Run Galleria Mall in Middletown, NY near where I live. I received a text from my fiance about the story and began to scan the television and surf social media to try and learn more. KPIX 11 reported that three were dead, and the story was soon being advanced on social media by on site witnesses, stating that it was a mall shooting and many had been hurt.
So how could KPIX report that news? What about the sea of people who flocked to social media causing panic to families and additional problems for law enforcement who were trying to assess what went wrong? Shouldn’t they be held accountable?
A similar breakdown occurred earlier this month when ABC news correspondent Brian Ross reported that Michael Flynn would testify that President Trump directed him to make contact with Russian officials. The report turned out to be false, and ABC had to suspend Ross for four weeks.
When media outlets or the public rush to judgment minus all of the facts, mistakes are made, especially on social media. It’s why I believe executives at Facebook, Twitter and Instagram need to install stricter guidelines to make sure their platforms are used properly.
Don’t get me wrong, I love having the freedom to post about my life, my business, and my personal and professional tastes, but if I were using a public platform to negatively damage a person or brand, and it was proven that I acted that way, there should be consequences. Right now, it’s a free for all and too many errors are occurring and creating larger problems.
To direct this back to the issue at hand, sexual harassment, it’s easy to preach from the sidelines about due process and tell media executives to stand by their people and investigate claims before making important decisions that permanently damage their reputations and end their careers. But when advertisers take money off the books, listeners and/or viewers stop consuming content, and social anarchy unfolds leading to the destruction of a brand’s image, how can I or anyone expect a CEO, Corporate Executive or Market Manager to stay calm and remain supportive as fires spread around them and their business gets harmed?
This is an uncomfortable subject to write about but it’s not one that we can sweep under the carpet. It’s important to remember that the only way to weed out the bad and support the good is by setting expectations, reinforcing them, managing each situation, and reserving judgment until all of the facts come out.
If even half of what Jami Cantor was subjected to is true, I feel terrible for her. Nobody deserves that type of treatment. These allegations will make some women think twice before pursuing employment at the NFL Network. If they’re proven to be true, it’ll likely lead to seven media people struggling to find future work, and it’ll reduce the NFL Network’s bank account and force the company to reexamine every aspect of its organizational structure, standards, and executive staff.
However, if we learn that there are other factors to this story, and the situation is different than what Cantor presented, then there’s going to need to be further explanations. Right now, seven people’s professional lives are on life support. For their sake they better have a damn good explanation and strong evidence to counter what’s been reported because at this point in time, it looks really bad for all involved.
If you’re in a position of power and given a license to shape a brand’s vision and hire a staff, it’s imperative that you conduct yourself as a leader in a proper way and outline your expectations and hold people accountable. I used to place a sheet on the studio glass door in a few of my buildings outlining the station’s on-air commandments. These were things I considered in bounds and off limits. Some hosts probably thought it was silly, a few may have even ignored it, but if the rules were broken, there were consequences. They didn’t have to look far to know what would and wouldn’t be tolerated.
It’s the same when navigating issues behind the scenes that are much more complex and personal. You set expectations, hold people accountable, and if issues arise, you investigate immediately. I had one situation arrive at my door over a ten year period, and as soon as I learned about it, I called the person in, questioned them, involved HR to investigate further, and made sure it was clear that there was no three strikes and you’re out policy for sexual harassment in the workplace. If anything turned up during the investigation that was deemed inappropriate, it could cost the individual their employment. The person in question understood the seriousness of the matter, and thankfully it wasn’t a larger issue.
These situations are a company’s worst nightmare, because no CEO, GM or PD wants to see their employees get hurt or their business get damaged. They provide a workplace for staff members to feel safe and productive in, not to be placed in harm’s way. There are a few slippery slopes to deal with such as social media noise, false accusations from people out for financial gain, and rehabbing a brand’s image after the fact, but if you treat co-workers with respect, conduct yourself in a professional manner, and act swiftly and fairly when situations occur, you’ll be in a much better position than the NFL Network is today.
As I stated at the beginning of the column, there are certain topics you never want to be mentioned in. Sexual harassment is one of them. When you cross the line and put yourself and your employer in an unenviable position, don’t be surprised if future opportunities aren’t available, regardless of how talented you might be. At that point you’re left asking yourself one question, “was it really worth it?”
Sportsnet 590 has announced that Bob McCown, Canada’s preeminent and most influential sports talk radio personality, has agreed to a multi-year contract extension to continue as host of Prime Time Sports. McCown remains the most listened-to sports radio personality in the country. He’s hosted Prime Time Sports since its inception in 1989.
“Bob has helped shape the all-sports radio landscape in Canada and very few, if any, can make that claim,” said Scott Moore, President of Sportsnet & NHL Properties, Rogers Media. “Bob’s body of work is unparalleled in this business and has been for decades. He’s as exceptional a broadcaster as you will ever find.”
As far as impact is concerned, Prime Time Sports presently occupies the #1 position in a number of key demographics:
· Average minute audience for males 12+
· Average minute audience for males 25-54
· Share of audience for males 25-54
“Bob is the most prominent and revered sports talk radio host in the country for good reason,” said Dave Cadeau, National Format Director, Sports Radio, Rogers Media. “He’s the single best interviewer in the industry. He elicits the most interesting responses from his guests and guides conversations in a way that is relevant to his audience. These are unique abilities and he has mastered them.”
When asked to comment on his new deal, McCown joked: “I would have quit but my wife won’t stop spending.”
Prime Time Sports airs weekdays from 4p-7p ET on Sportsnet 590 The FAN in Toronto and on additional stations within the Sportsnet Radio Network. The show is also made available on the station’s website, the Sportsnet App, the Radioplayer Canada App, Google Home, Amazon Echo, and on television on Sportsnet 360.
You did all the work. You saw the billboard on the highway and emailed yourself to call the prospect. You found a way through the gatekeeper and got the business owner on the phone to set up an appointment. You confirmed the appointment, holding your breath until that reply email came through. You did a damn good client needs analysis – you asked all the right questions and listened intently to the answers. With the help of your sales assistant, you put together a world class presentation. You nailed the pitch, you assumed the close and made the sale!
And then, you screwed the whole thing up.
Unfortunately, it happens way too often in our business. The sale is made, and in the end, another good radio client walks away thinking that awful thought: “Radio doesn’t work.”
Whenever I hear those words, I cringe. Of course radio works. Over 15 billion (with a b) dollars is spent annually on radio ads. Companies such as Home Depot, McDonald’s, Mattress Firm, Auto Zone and Walgreens aren’t just spending enormous amounts of money with radio, each month, as charitable donations. They do it because it works.
In the first six months of 2017, Home Depot ran, on average, 233,372 commercials – PER MONTH. Again, they don’t do it because they really feel America just simply needs to hear Josh Lucas talk about carpet installation. They do it because it works.
But, when it doesn’t work, it’s usually our fault, and it’s typically because the person who made the sale at the beginning of this column was never taught that the real work begins when the client says yes.
That is when we truly need to be unique and good at what we do. Step six in the sports media salesperson playbook – servicing the account.
Generally, the first step in the process is putting together the spot the advertiser is going to air on our sports station. This step can make all the difference in the world, and too often, it is mailed in. Too many times we hear why the restaurant has the best food at the lowest prices with the best service. No creativity and nothing that makes the listener feel like they need to take action.
I encourage you, over the next few weeks, to really listen to the radio spots you hear. Make notes on why you liked or didn’t like a commercial. More times than not, a good spot brings out a strong emotion or has a memorable tag or jingle. But, I hear too many that sound like the AE needed to get copy into traffic in a hurry, so they went with the old standby of four or five quick things they pulled off the company website, repeated the phone number or web address a few times and called it a day.
The next step, especially in sports radio, is usually to execute the promotion or sponsorship you sold in the package. So, the AE emails the host, producer the information and assumes it will all get taken care of. A much better way to do this would be to visit, face to face, with the host, or hosts, and the producer and walk them through the promotion, who the client is and what is important to them. When it hits the air, grab an air-check and send it over to the client to let them hear how it sounded on the air. Never assume your client is listening and heard the feature.
Another mistake I see all too often is the AE who only talks to their client when it comes time for renewal. I teach my teams to always find ways to drop into your client’s business or, at the very least, call them to see how things are going. Don’t be the person who they only see or hear from when it’s time to get back in their pocket. Remember, you are hoping they see you as their new in-house marketing director, not their radio salesperson who they see twice a year.
If the copy was compelling, the execution of the promotion or sponsorship was on point, and you truly went out of your way to establish a relationship with the customer, you are several times more likely to get the all-important renewal.
When we don’t do our jobs correctly, we don’t give campaigns the chance to work and we have, potentially, lost a radio client forever. It is our responsibility to hold ourselves accountable so all we hear a lot more about how well RADIO WORKS!
Pump the brakes on Angelo Cataldi’s retirement. The successful morning host on Sports Radio 94WIP in Philadelphia isn’t going anywhere just yet.
Entercom Philadelphia has announced that Cataldi has signed a new contract with the company to remain in place as the host of “Angelo Cataldi and the Morning Team,” weekdays from 5:30a-10a ET. The show includes Al Morganti, Rhea Hughes, Keith Jones and Joe Conklin. Morganti and Jones recently renewed their deals with WIP.
“I’m honored to remain at WIP. For almost three decades, this has been my only home on the radio, and I have a great debt of gratitude to everyone associated with the station,” said Angelo Cataldi. “This also keeps alive my dream of being at WIP when the Eagles win a Super Bowl. Go, Eagles. And go, WIP.”
“We’re proud to continue our relationship with Angelo Cataldi, who for decades has been the voice of Philadelphia sports fans,” said David Yadgaroff, Entercom Philadelphia’s Senior Vice President and Market Manager. “Throughout our city’s sports ups and downs, Angelo has stood beside millions of Philly fans and we’re so happy he’ll continue doing it on 94WIP, Philadelphia’s number one sports talk radio station.”
Cataldi has been one of the most influential personalities in Philadelphia sports media. He has anchored the morning show on WIP since 1990, consistently ranking among the top-rated radio programs in Philadelphia. In addition to offering strong opinions on the city’s sports teams and personalities, Cataldi has led the charge for a number of extravagant stunts and events, including one of sports radio’s crown jewel promotions, WIP’s annual Wing Bowl, which recently celebrated its 25th anniversary.
There are many challenges to succeeding in the sports media industry. Some of them take place on the air. Some happen when the microphone is off. Phil Mackey of 1500 ESPN in Minneapolis provides four key things which every host and producer should think about on a daily basis.
1. Take up an interest in ALL areas of your company’s (and show’s) business model
Sometimes it’s easy to get caught in the weeds of the daily content grind, which is understandable considering hosts’ and producers’ jobs revolve primarily around content.
But the content creators are the front men (or women) for a media company’s business model — and if the hosts and producers aren’t at least moderately familiar with each aspect of the model, it’s likely the company (and the show) won’t thrive to its fullest capability.
In general, your media company’s 30,000-foot-view business model can likely be simplified down to three main pillars:
1.) Creating compelling content
2.) Audience building (and the discovery + distribution + promotion of the content)
3.) Generating revenue
It always drives me nuts when I hear hosts say things like, “They pay me for my opinion.” Actually, that’s incorrect. Your company pays you to build and cultivate audiences – and help connect those audiences to money-spending clients.
Or, “Hey, those technical questions aren’t in my job description. Ask somebody else.” Well, if nobody knows your content exists, you aren’t as valuable.
By understanding the entire model, maybe you – as a front man — can offer solutions or ideas to help the company thrive in all facets.
Take up an interest. Every day.
2. When prepping segments/talkers, “Level 3” should be the goal
I come from a poker background, where the best players are keenly aware of the multiple levels of thinking required to be successful.
Level 1 = What hand do I have? (A pair? A straight? A draw?)
Level 2 = What could my opponent have? (And how should I proceed while considering this thought?)
Level 3 = What does my opponent think I have?
Level 4 = What does my opponent think I think he/she has?
And so on.
The higher you can climb this thought ladder as a poker player, the more money you’re likely to win in the long run.
Radio and podcasting are similar — if a host isn’t prepping or operating on more advanced thought levels, he/she probably isn’t regularly creating compelling content for the audience.
The equivalent radio prep “levels” look something like this:
Level 1 = What happened? What are the newsworthy items?
Level 2 = What is my opinion of what happened?
Level 3 = How can I take what happened – and my opinion of it – and craft something compelling, memorable, unique, funny and/or thought-provoking? Or spin it in a way that’s otherwise more compelling to the audience.
Many hosts spend a majority of their mic time on Levels 1 and 2. And for shows that fill 12 or 16 segments per day, it’s nearly impossible to avoid spending at least some time – and possibly several segments – on these levels.
But the trulycreative hosts – Colin Cowherd, Dan Le Batard, etc. – are regularly on Level 3.
3. “Find the funny”
Speaking of Le Batard, his show with Stugotz is one of the best, most entertaining shows in the country – and one of the cast’s main mottos is to “find the funny” in all possible situations.
Sports talk can become incredibly stale and cliché when hosts spend the entire show, well, just delivering sports opinions. “Finding the funny” doesn’t necessarily require a PhD in stand-up comedy – just an openness to embrace things like …
* A “yes, and …” mentality — the first rule of improv, which means always taking what someone said and advancing it forward rather than shooting it down.
* Honesty and transparency. Did something embarrassing or funny happen off air or behind the scenes? Tell that story on the air. Is a segment turning into a trainwreck live on the air? Bask in its trainwrecky glory and call it out.
* Self-deprecation. Do the hosts have potentially annoying or aggravating tendencies? Highlight them in fun ways by creating bits.
4. Think visual
78% of online American adults use Facebook.
32% of all American online adults use Instagram.
These platforms are, quite obviously, extremely valuable for building audiences, and they are much more visual than audial. In fact, according to Digiday, roughly 85% of video content on these platforms is consumed without sound.
It’s not enough to simply use these platforms as spam vehicles. People on Facebook and Instagram expect real, valuable, quality content on the spot – not a constant barrage of links and teases. And consumers probably aren’t going to turn the volume up on their device, so molding the content to make it more visual – with captions, graphics, block text, etc. – is essential for holding attention.
Phil Mackey hosts “The Mackey & Judd Show,” 9a – 1p weekdays on 1500 ESPN Twin Cities. He also oversees podcast content development at Hubbard Broadcasting in Minneapolis-St. Paul and was named 2012 Minnesota Sportscaster of the Year by National Sports Media Association. You can follow him on Twitter and Instagram at /PhilMackey.
When I got the offer, I literally almost cried. It was a huge weight lifted off my shoulders. I felt complete once again.
Any on-air talent in the radio industry who has lost a job for any reason knows this feeling. They know what it’s like to be given a second chance at doing something you love. You are so grateful. You are thankful because the period of time that you spent without being behind the microphone can be some of the most grueling, mentally challenging and desperate times you experience. Your mind challenges you daily to stay sharp and focused. At the same time it is your worst enemy, causing doubt, trepidation and even tears as you try to figure out what’s next. Having gone through this experience, I realized the challenges to surviving this void are many.
When I was fired, I couldn’t believe it. I knew that I had made mistakes and poor decisions, but I didn’t think they would cost me my job. The day I was officially let go, it wasn’t as bad as I thought, but I know there is a certain “fakeness” to the whole ordeal. I’m not saying that management was fake to me, but we were all trying to get through an awkward situation with as little acrimony as possible. Everyone shook hands and we parted ways. I left that building knowing that I may never get the chance to do this again – and I had no one to blame but myself.
I walked back into my house dejected and sad. I had possibly blown a great opportunity. I was so disappointed in myself that I took the station I used to work for off my presets and refused to listen to it. I was like a teenager being dumped for the first time. I was mad. More at myself than anything, but I was mad.
I knew sitting around feeling sorry for myself wasn’t going to help, so I started to reach out to all the people I knew in the industry who could help and let them know that I was a “free agent” … sort of … damn non-compete clauses. Anyway, I knew that I had to just start putting myself in front of as many people as possible. I knew that I had talent and that would stand out, but it just required someone who would listen, and more importantly, had a need! Talent is great, but if there isn’t an opening, you won’t get a job!
A little more each day I tried to make a contact, send out my demo, call someone else to see if they could help. This drives you crazy in a sense, because as many of us know, this effort yields very little. It is disheartening. You start to lose faith and you question whether another opportunity is ever going to come.
To make matters worse, I have a wife and family to worry about. It’s not any easier to get fired when you’re single, but it’s easier from a responsibility standpoint. Most of us could live on tuna and ramen noodles if we had to do so. My three kids can’t and my wife won’t! There is a sense of disappointment that you can’t deal with when you let your family down. It’s awful. That’s the only way to describe it. Hopefully, they are supportive and encouraging. I have my wife to thank for doing that immensely.
When you get overwhelmed with emotion in this process, you need an outlet. Friends in the industry who know what you’re going through and can help you deal with it. As I said, your own mind is your worst enemy. I routinely had to pick up the phone and talk myself down off the ledge and get myself back to normal because those questions about your future can consume you. I am thankful for those friends in the industry who were there for me when I needed them most.
With every meeting and phone call about prospective employment, you get more and more excited. You feel like this is finally going to be it. Furthermore, you are anxious about “what’s taking so long?” You have to remember that most things in our industry move at glacier speed. You forget this repeatedly. You get to a point where all you want to do is get back to work, hosting a show, and having a purpose again. And the closer you get to it actually happening, the worse it is because that anxiety starts to multiply. Once again, it consumes you.
When I got the offer from David Dickey to join his radio company, I literally almost cried. It was a huge weight lifted off my shoulders. I felt complete once again. You look back on the time that you were in that void and you realize that you never want to be there again. That you will do everything in your power to make sure that you don’t end up there again. You also gain a new appreciation and respect for the job you have and the opportunity you have been given. Yes, you earned it, but second chances aren’t always easy to earn. People have to take a chance on you. I can’t tell you how excited I am to be given a second chance.
Mark Zinno is an Atlanta sports radio personality, soon to be heard on 1230 The Fan 2. He also hosts the Hazard Ground podcast. He can be reached on Twitter @MarkZinno or by email by clicking here.
Do you remember your first day in radio? I remember mine like it was yesterday.
It was the summer between my freshman and sophomore year in college, June of 1994. The day after I came home from school, my best friend’s dad, who was in the advertising business, lined up an interview for a summer internship with KFNS in St. Louis.
I met with the Program Director and the Assistant Program Director and they both seemed as if they wanted to be doing anything else besides talking to me. In fact, the APD fell asleep while we were talking – true story.
They said I was a little late in coming to talk with them, but if someone backed out they would give me a call. Sure enough, about a week later, the PD called and asked if I’d be willing to work the morning shift and get to the station at 5:30am, three days per week. I lived about 45 minutes away from the station, but he could have said 2:30am, I was in!
The following Sunday night, I don’t think I slept. I was so excited and was so worried about sleeping through my alarm that I was dressed and ready to go by 4:00. I hopped in my car and drove to the radio station, in the St. Louis suburb of Clayton, and parked in the garage as I was instructed. What wasn’t in my instructions was how to get in the building. Every door I went to was locked. I had no clue what to do and I was panicking. As I went back towards my car, a woman had pulled into the garage and was running hurriedly to the door as if she was late. Turns out, she was the producer of the morning show on a sister station and she was, in fact, running late.
“I’m trying to get up to KFNS,” I yelled as she was sprinting to the door. “This way,” she yelled back as the door was about to close. I caught it with my foot and followed her up the stairs and through the door to the radio station. “New guy’s here, nice of you to tell him how to get in,” she hollered at the producer in the KFNS studio as she ran into the studio across the hall.
And so, it began. I was hooked from my first shift. I never wanted to leave. As it turned out, I hardly ever did. I’ve written about this before, but those that are new to my column may not know that I worked for KFNS for the next seven and a half years, eventually co-hosting morning drive, until I took my first management job in Memphis. I later came back and was part of an ownership group that bought KFNS and spent another four and a half years there as President and General Manager.
I bring all this up to lead you to this week when I hired two brand new salespeople to join our staff at KCSP in Kansas City. To protect the innocent, I will use only their first names as I tell you a little bit about how their first day on the job went.
Nick is 25 years old and is a ball of energy. I met him through one of our on-air hosts when he was working as a General Manager for two Mr. Goodcents locations in the Kansas City area. He came in to talk with me about some promotional ideas and after talking with him for about ten minutes, I wanted to hire him. I asked him about his background and he told me about some selling he had done in the wireless industry and in digital media. That was all I needed to hear. High energy, creative, smart and had done some sales. I quickly turned the conversation towards seeing how happy he was in his current position and it turned out he was ready for a change.
Adam is a 30-year-old former Division I basketball player who answered a post we had on Indeed.com. He was one of several interviews I did in one day and stood out from the others I had talked to by far. After playing some pro ball overseas, Adam worked for a couple of technology companies and had a lot of experience with sales and, most importantly, with cold calling. Mostly, I loved that Adam was very motivated by money and loved competition. He’s also very good at tracking his own success. I know this, because I’d looked up his basketball stats and mentioned that I saw he shot 39% from behind the three-point line. He quickly pointed out that it actually rounded up to 40%!
After a hectic first day I sat down with both and first asked them about what they’d been thinking about since officially taking the job just over a week prior. “To me, the toughest part of starting any sales job is learning the products and turning your leads into appointments,” said Nick. “I was mainly thinking of my game plan so that I can learn the products in such a way that I can get people to want to talk to me. For me, it’s all about absorbing all of the information and becoming comfortable with the products as quickly as possible.”
Adam said: “My first thoughts were about which customers I have previous relationships with that I can call and get an appointment with. Who do I know that will give me the ten or fifteen minutes I might need to get in front of them and tell them where I’m at and see if it might be a fit for them?”
I also wanted to know what they were looking forward to, now that they had a little bit more information about the company and what the job was. “I’m just looking forward to being in the environment and to learning the industry,” Nick said. “I can’t wait to get out and sell these guys that I’ve been listening to for years and helping them make money, which in turn will help me make money.”
“Same for me,” said Adam. “At first, I thought the job was just selling radio ads and I didn’t know too much about digital, events and the other things we have to sell. I’m excited to learn about all of those things and then get out and inform businesses about how all the products can help them grow.”
When their first day was complete they had each met close to 100 new co-workers, filled out a giant stack of paperwork, received usernames and passwords to several different new systems, started online training modules and even had their first celebrity encounter when six-time Pro Bowler Neil Smith came into my office to fill out some paperwork. I was curious to know after all of that, what they told people about their first day.
“I went home and told my wife my brain was absolutely fried,” Adam said. “I was really excited and was just trying to process all of the information that had come my way.”
Nick told me he called his mom and said he told her, “I am so stoked to be in an industry I have really wanted to be a part of, doing something I know I’m going to be good at. I really can see myself working for this company for a really long time.”
I was just glad I had remembered to tell them both how to get in the building!
So how will Nick and Adam do in their new careers? I’ll plan to update you every so often on their progress and you’ll be able to follow along as they set out on their new journey.
On the 15th and final episode of Season 2, FOX Sports Radio and Television personality Colin Cowherd spends 33 minutes offering his insights on his career, FS1’s progress, the ESPN layoffs, sexual harassment in the workplace, comparisons to Skip Bayless, creating and maintaining chemistry, how to determine whether to continue with or eliminate a popular benchmark and much more.
In this week’s 5 in 5, Jason offers his views on the ESPN layoffs, the reactions from Mike Francesa and Michael Kay on the benching of Eli Manning, sexual harassment in the workplace, the eMarketer.com social media survey and holiday program scheduling.
TOPIC DISCUSSED WITH COLIN:
What still excites and motivates him to talk sports for a living?
Whether or not he reached a fork in the road earlier in his career
How he grades the past 2 years of working for FOX Sports
ESPN’s layoffs and what they say about the state of the media business
Where he thinks people will consume content most in the next 5 years
Reaction to Mike Francesa’s views on radio and digital
How to conduct yourself behind the scenes and avoid harassment issues
The state of his relationship with FS1 and confidence in the network’s vision
The Vegas line on working again in the future for ESPN
Who he’s been influenced by and learned from in the media business
The key to developing and maintaining outstanding chemistry
Determining if something on his show still has appeal or has run its course
When the Ron Burgundy imitations might return
If he believes he and Skip Bayless are similar or different as personalities
The way he develops analogies and introduces them into his show
How much longer he hopes to remain active in sports media
Why he believes the show is better now on FOX than it was at ESPN