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Bob Agnew Leaves KLAA 830

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Bob Agnew has left the building at Angels Radio AM 830 KLAA in Los Angeles. Agnew had served as the station’s Program Director since February 2013. He confirmed the departure Saturday on his Facebook page.

Bob Agnew

PMA has been and is my mantra

POSITIVE
MENTAL
ATTITUDE

This has kept me going forward with a smile and joy for family and work . Since 2005 when I “left” KNBR, Cindi and I took on new jobs from SF to Las Vegas to Oakland and Irvine. We are looking ahead to a new challenge.

With Cindi, Alicia & James, Natalie & Zach and 4 wonderful grandkids…I look forward to new opportunities along with sharing the new adventures with our grandkids : Owen, Zachary, Kiana and Charlotte. Life is too short to look back and dwell on the past! We strive to enjoy each day with PMA.

Prior to joining KLAA, Agnew’s last programming position was in Las Vegas, where he oversaw programming for News Talkers 100.5 and 840 KXNT. He’s best known for his sixteen year stint in San Francisco from 1989 to 2005 where he built, developed and led KNBR 680 to becoming one of the sports format’s most successful sports stations.

It’s unclear why a change occurred at KLAA, but according to sources, budget cuts were a factor. No word yet if his position will be replaced.

Making Sports Radio Better: Why Women Deserve More Opportunity

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Did you know that the first voice ever heard on an all-sports radio station was a woman’s?

The date was July 1, 1987. WFAN in New York City was the radio station, and Suzyn Waldman was the first voice to be heard when she delivered a sports update at 3pm, right before giving way to Jim Lampley who hosted the first show on the station.

waldmanAt the time nobody knew whether or not the format or its personalities would last, but twenty eight years later, Waldman is still going strong. Not only has she covered all New York teams during her illustrious career, but she is now one half of the New York Yankees radio broadcast team opposite John Sterling.

If Suzyn could stand out, and make a difference in the number one market in the country, clearly it should be easier for other women who followed in her footsteps right?

Well it certainly seemed to be going that way, when the Fabulous Sports Babe (Nanci Donnellan) burst onto the Seattle scene in 1991, as a weekday talk show host on 950 KJR.

rickscottThe station’s programmer at the time was Rick Scott, and he believed that Donnellan brought something unique to the table, which was more important than her gender.

Nanci “got it” and knew how to push buttons and generate audience reaction” said Scott. “When I brought up the idea of having a woman do mid-days, they thought I was joking. We flew Nanci to Seattle, and went to lunch with the GM, and she had him laughing so hard he was crying. That helped the cause, but there were still plenty of challenges, especially during the first year.”

Donnellan would make a major impact during her three years at KJR, and her success was noticed by ESPN Radio who brought her to Bristol, CT to take on the challenge of doing a national show in 1994. She started with only 29 affiliates, but two years later, had built the show’s affiliate list to more than 170.

By 1997 though Donnellan was facing challenges from her bosses, some of them stemming from public criticisms she shared in a book titled “The Babe in Boyland“. “Every person on the planet seemed to complain about what I was doing and how I was doing it,” said Donnellan in her book. “But I stood my ground and told all the suits to please get out of my airstream.”

Eventually the marriage between ESPN and Donnellan would dissolve, and she’d move to the ABC Radio Networks in 1997. That move would be short lived, as ABC would part ways with her a little more than a year later.

fabuloussportsbabeWhile her time at the top had come to an end, what was undeniable was her impact. Nanci Donnellan proved that women could not only share the stage with men in the sports talk radio space, but they could excel in it too.

So that should’ve opened up doors for so many more women to have success in the format right?

Not exactly.

Today, sports radio stations are measured by their ability to connect with Men 25-54. If a station delivers in that demographic, all is right in the world. But what does that say about people who are younger or older than the desired demo? Does their listening not matter?

Furthermore, what does it say about women? Are we naive to think that females don’t also enjoy sports, listening to sports radio and talking about it with their friends? Do their dollars not matter to a station’s advertisers?

womenfansGo to a sporting event today, and the stands are not 80-90% full of men. Yet sports talk radio listening according to the Nielsen ratings is fueled by heavy male listening. If those numbers are accurate, it puts programmers and radio companies in a tough spot. The goal is to deliver content which satisfies the listening audience, and produces high ratings, and larger revenues. If 4 out of every 5 listeners are men, and they respond favorably to male voices and the way men discuss sports, then it becomes much harder for women to earn a break!

Amanda Gifford who is a Program Director for the ESPN Radio Network shared her views on the situation: “The demographics of the format have a lot to do with how many women come on as hosts. It’s still completely dominated by men – 85 or 90% of audiences are male. As we see some of the “pioneers” for women who have strong opinions in the media continue to flourish – like Michelle Beadle, Jemele Hill, Sarah Spain, Kate Fagan, etc. – they will help blaze the trail of opportunities for girls/young women interested in this type of career path.”

Ratings numbers aside, there are other reasons as well contributing to the lack of females working as sports radio hosts. First, not as many women pursue a path in the radio industry. If a woman can watch other women cover sports on her television, but can’t hear a female talk about it on the radio, it’s likely to influence her decision of which medium to pursue. The better financial opportunities in television also factor in.

The other part of the issue revolves around programming philosophies and radio ratings measurement. While I know a ton of great programmers around the country who take risks and make smart, and inspiring decisions, there are still many who are creatures of habit, and unlikely to change, especially if the formula is working.

nielsenAs it pertains to ratings, the data provided to radio stations is often very inconsistent. PPM meters which are used to measure local listening and audience characteristics, have been proven to have major flaws, and the sampling sizes in many local markets are tiny. That puts radio operators and talent in a difficult spot, because they can’t draw a firm conclusion, on whether or not the programming they’re providing is working.

While I want to trust the data that says 80-90% of listening to sports stations is done by males, I’ve seen too many inaccuracies to treat it as fact. I do believe men have larger interest in listening to the format than women, but whether it’s 65&%, 75% or 85% is debatable. Even then, that’s where the numbers stand right now. They won’t grow, and become even more attractive to advertisers if the same strategy and execution continues.

When you look at the world today, women are making an impact and effecting change in all areas of society. There’s no better example than in the political arena, where women now run and receive serious consideration for President of the United States of America.

If a woman can run for the most high profile office in the nation, and gain the trust of males in leading our country, then she should be able to find a place inside of a sports radio station’s lineup right? It may seem like a no-brainer but it’s still an issue in sports radio.

engelDuring the mid to late 2000’s, Jennifer “The Little Ball of Hate” Engel hosted a radio program for ESPN 103.3 in Dallas. She started with the station as a contributor before earning a spot as a full-time weekday host. The belief was that she’d break through and disrupt the marketplace. Unfortunately, the audience wasn’t ready for the change, and although she was skilled, the show underperformed.

I spoke with a former Dallas personality about the situation: “Jen was one of the guys, and she had strong, accurate and well thought out opinions and was respected by listeners and other members of the media. However, when the radio station opted to make her the center of her own show, perceptions changed. There was a a lot of feedback from listeners about not wanting to hear “my wife” complain or lecture listeners about sports. That information was learned through professional panels and companies hired to do local market research. The station tried different marketing concepts, and supported her, but to no avail. In the end the show had to be cancelled due to poor ratings, and the market’s unwillingness to embrace a female led sports talk show“.

What I found surprising is that when I asked this same person if they still felt a woman could succeed in the format as a weekday talk show host, they remained supportive: “No question it can work. The Dallas situation hasn’t altered my belief that our format is ready for more female hosts to prosper. Having said that, it still has to be the right woman. Women in the format have to build more credibility than their male counterparts, and can make fewer mistakes. They must also be more thick skinned and determined than men. Let’s also not be naive, it depends greatly market to market. Some markets simply aren’t open minded enough to get it.”

screwsLet’s be honest, most people who run companies, prefer the safer path. The unknown is scary, especially in today’s world where instant success is necessary, or it could cost you your job. But with great risk comes great reward. However, most groups are less likely to endure criticisms, questions, and backlash from local market listeners, advertisers, and other media partners, and risk their bottom line, for an out of the box hiring decision.

They say it usually takes 18-24 months to judge a show and whether or not it will work in a local market. I’m not sure that same courtesy applies for a local show led by a female talent, and that’s unfair. It’s also a big reason why it’s so important for those who do get an opportunity to make it count.

Kate Scott who works for KNBR 680 in San Francisco, notes that when it comes to perceptions in the industry, there definitely are double standards: “Externally, there’s no doubt we’re treated differently. If I mispronounce a player’s name I’m a no-nothing idiot who only got hired because the station was looking for some diversity. If a male colleague does the same thing, aww shucks, he was out late the night before or ha, there goes so-and-so again, he sucks at those tough names.

sandragolden4But should there be different rules for men and women in sports radio? Sandra Golden of 680 The Fan in Atlanta makes an interesting point: “There are 12 people working at my station as full time hosts. NONE of the dozen are treated the same. We aren’t measured the same, and nor should we be. We all have different resumes, are paid differently, and some are more popular than others. I might add, that’s just like any other office in Pick-a-Town, USA.”

While sports radio may indeed be a fun industry to work in, it is still a business, and it’s not one built on satisfying quotas, or personal agendas. The focus is on employing dynamic, compelling, and highly entertaining personalities who possess the ability to provide thought provoking content and develop a connection with a local audience, most of which is made up of white males between the ages of 25 and 54.

Any talent who hosts a sports radio program must be able to connect with advertisers, and sell their products to the audience, and of course, generate ratings in the Men 25-54 demographic. Until the rules change, that’s what station’s require to command larger dollars.

The one area though that deserves larger discussion, is why aren’t women a bigger part of the solution? We often assume that a female on the air talking about sports, doesn’t have the same ability as a male to keep a male audience listening, but we don’t seem to have any objections when a female personality talks about rock music, sex or movies. Those issues can be largely targeted to Men too.

And what about politics? If you turn on Fox News, MSNBC, or CNN, you’ll find plenty of talented women talking about key issues, and they don’t seem to have trouble keeping male viewers watching. And those men don’t watch just because the female host looks good either. Oprah Winfrey, Barbara Walters and Katie Couric proved you don’t have to be a supermodel to be an excellent broadcaster, and connect with an audience.

fsbSo if women can be accepted talking about music, lifestyle, sex, politics, and every other part of our daily conversations, then why is it so difficult for them to earn a heavier presence in the sports radio industry? And I’m not just talking about the Sports Update Anchor, Traffic Reporter, or Morning Show Sidekick role either. I’m talking about being the face of a talk show and radio station, much like the Fabulous Sports Babe was in the 1990’s for KJR and ESPN Radio.

Maybe I’m wrong but I think Michelle Beadle and Katie Nolan have the talent to deliver a highly entertaining talk show. I also think Rachel Nichols pulls information out of guests equally or better than many male broadcasters. I also scan the country and see numerous women in local markets building strong personal brands and proving they can connect and win. Yes there are many females who aren’t ready for the spotlight, but the same can be said about some men.

As I did my research for this piece, I uncovered some things that may make a few people uncomfortable. I looked at the makeup of the 5 national sports radio networks (ESPN, Fox, CBS, NBC, Yahoo), who broadcast nationwide, and target their content to Men 25-54 audiences. In reviewing the Monday-Friday lineups of all 5 networks, I found only 1 woman, featured as a Monday-Friday talk show host. That female was Amy Lawrence, who’s hosting currently for the CBS Sports Radio Network.

betterLet this sink in for a second, between 5 national networks, there are 34 white males holding positions as Monday-Friday talk show hosts. Only 10 personalities who were female or non-white, held spots as Monday-Friday talk show hosts. That means nearly 71% of on-air personalities delivering weekday national talk shows are white males. If you look across the country on local sports stations, those percentages are even higher.

While I believe in people earning opportunities based on talent, and fit, not on their race or gender, there’s also something to be said for employing broadcasters from different backgrounds, because the audiences who we serve are diverse, and deserve to hear differing viewpoints.

I reached out to some of the best women in the sports radio industry to get their views on the challenges they face, the way they’re measured, and what needs to happen for the format to evolve and include more females. I think that as you read their answers,  you’ll gain a stronger perspective, and deeper appreciation for what they provide, how they think, and what they’ve experienced, while trying to effect change in the sports talk format.

Special Guests:

  • Sarah Spain-ESPN Radio Network and ESPN 1000 in Chicago
  • Gianna Franco-95.7 The Game in San Francisco
  • Joy Taylor-104.3 and 790 The Ticket in Miami
  • Kate Scott-KNBR 680 in San Francisco
  • Anita Marks-98.7 ESPN NY
  • Michelle Smallmon-ESPN Radio
  • Jessamyn McIntyre-710 ESPN in Seattle
  • Amy Lawrence-CBS Sports Radio Network
  • Amanda Gifford-ESPN Radio Senior Director of Daytime Programming

Why do you believe more women are taking larger interest in sports radio?

sarahspainSpain: It’s hard for women to dream of doing a job they don’t see other women doing. For so long certain jobs were almost off limits to women, so wanting to go after them seemed unrealistic. The more women are given a chance, the more women will want a chance. And that isn’t just the result of talented women pushing for jobs but also the decision makers and front office folks being forward-thinking and open-minded. As for listeners, as society becomes less rigid about gender roles, women are free to like whatever they like. Title IX was also huge. Women are now free to participate in sports, and women who play sports as kids grow up to be sports fans.

amylawrence5Lawrence: Women with an interest in working in sports radio are definitely emboldened by the success of those who’ve gone before. Now and then, I hear from women in local radio markets who tell me I’m their role model and they want to get to where I am in the business. A door that was previously locked tight has been kicked open, and that encourages other women to try their hand at radio. At the same time, sports radio is still dominated by men far more than TV. Popularity in radio has nothing to with what you look like and how attractive you are. It’s not as “glamorous” nor does it pay as well across the board. Listeners are extremely tough on their hosts, even tougher on women, so while you SEE more and more women in lead roles on sports television, it’s still relatively uncommon in radio.

katescottScott: I think a lot of things factor into it. Title IX is the foundation. My generation – as opposed to those before us –  grew up being told “yes you can”, which we applied to more than just playing sports. I also think that’s tied into the growth in female listenership. More women had the opportunity to play and fall in love with sports as a result of the law, and thus, you’ve got a larger number of women in the radio demos that now want to keep in touch with their teams.

jessamyn3McIntyre: I think that women are finding more opportunities in places other than TV and the sidelines. The industry is changing, as are attitudes about women in the industry. I think it’s indicative of the change we’re seeing in society, rather than just in sports media. More young girls are studying sports communications, and entering male-dominated industries. I’d like to think it’s a sign of the times, where there is more equality across the board in many areas both in and out of the sports communications world.

anitamarks3Marks: I believe it’s simply a case of more opportunities presenting themselves. The biggest change is that General Manager’s and Program Director’s are feeling there is stronger value in having a female voice on their station or network, and providing the platform.

How do you convince a predominantly male 25-54 audience to keep an open mind towards you and judge you by your content rather than your gender?

amylawrence6Lawrence: I make it a priority to know what I’m talking about, inside and out. I understand a good chunk of the target audience will start listening to me with a bias, whether overt or subconscious. But when I know my material cold, when I’ve watched the same games, when I can answer their questions and back up my strong opinions, many of them will eventually come to respect me. Humor helps, too. Listeners want to relate to their radio hosts. They want to know you’re like them, so while my sports revolve around the top sports stories and topics, I’m not afraid to dive into music, superheroes, lawnmowers, travel, or food in small doses. The last and most important quality as a female host is confidence. No one is going to agree with me 100% of the time, and I welcome dissenting opinions. I’ll debate with anyone as long as it’s done semi-respectfully. When challenged, the worst thing I can do is back down or become wishy-washy. If you do that you’ll get eaten alive.

joyTaylor: Being authentic is the best way to win the male sports fan over. I think I’ve been accepted because I’m not trying to constantly prove I should be there. I’m there because I worked hard, took the same path my peers took and paid my dues. I grew up in a sports city, Pittsburgh, in a sport family, and played sports my whole life. Then I went to school, started as an intern, worked a few part-time jobs, and worked my way to on-air as a producer for several years. All of those experiences have helped me earn the audience’s trust and respect.

amandagiffordGifford: Just be you. Talk sports. Have a personality. Have fun. Have an opinion. Make me think. Don’t wave the “I’m a female flag.” It doesn’t matter what gender you are as long as the content is compelling. Also, don’t take things personally and stay far away from your social media mentions – there are a lot of not nice people out there!

giannafranco4Franco: I don’t pretend to be a stat expert or sport’s almanac. I’m a fan, like the listeners, and I focus on staying knowledgeable, offering a smart opinion and staying authentic. The second you try to pretend to be something you’re not, it comes across on the air. I also try to keep in mind who my audience is. I grew up with a dad and brother who are diehard sports fans, so I have insight into that perspective, and always ask myself would this content matter to them? I also don’t lose sight of the fact that I am a voice for the local female listeners as well.

jessamyn1McIntyre: You’ve got to be tough and grow thick skin. Getting defensive never helps. The best advice I got was from Dan Patrick. He told me I had the ability to make it in this business, but to ‘not be just another cute chick‘. He explained that you can get away with a lot as ‘a cute chick‘ and probably actually maintain a job, but you’ll never truly succeed to your potential. I’ve taken that with me for almost ten years now and am grateful he took the time to point that out to me. I’ve always considered myself a hard worker, but it gave me perspective I could truly appreciate.

Do you believe women and men who perform in the sports radio format are treated the same and measured by the same rules internally & externally?

smalls3Smallmon: Unfortunately, no. There have been times when I was overlooked for positions that were given to males who were less qualified than me. I’ve gotten the ‘you never played the game, you can’t understand football’ attitude, when a man who never played football probably wouldn’t face similar questions about participating in an NFL broadcast. Also, any time there was a photo posted of me on our station’s website, there would be comments about my appearance. Radio is auditory and not visual, yet the main thing many people cared about was my physical appearance. That’s something men are lucky they don’t have to deal with as often. The double standard will probably be there for a long time, but I hope we continue to chip away at it until it’s gone.

sarahspain4Spain: The decision makers at newspapers, radio and TV studios and websites are still predominately white men hiring other white men. They need to understand the benefits of diversity, and bringing in different voices and backgrounds in order for new people to be given a shot. A change in the mindset of those folks, an increase in the number of women seeking jobs in the industry, and the continued hard work of the women who have made it will all combine to help change the climate. And, again, the longer people see women in jobs the less shocking or noteworthy it will become.

giannafranco3Franco: No, not really. I think all stations want a variety. It’s attractive to listeners, and offers a different perspective, but that also means you have to work that much harder for respect and job advancement. It’s very easy for some male hosts to not take you seriously, and use you for only fun or frilly topics, so I learned to not be afraid to speak, crack the mic, and be aggressive. You have to do that if you want to be seen as more than just the token girl on the sports station.

amandagifford4Gifford: Unfortunately I think we have a little ways to go here. Because sports talk radio is mostly dominated by males, it still is a little surprising to the audience when they hear a female voice. I think similar to the way people react to female play-by-play announcers during men’s games (like Beth Mowins or Pam Ward, for example, who have called CFB games for ESPN, or Doris Burke in the NBA as a color analyst), there is not the same benefit of the doubt that male hosts are given. I think women have to work harder to make sure they don’t lose credibility with the audience even if they only make one mistake. It’s not fair, but it’s reality.

joytaylor2Taylor: No, I do not. Just because the industry is changing does not mean it’s an equal playing field. Women have to be better, funnier, smarter, more professional, etc. Fans want to know you’re legit, rather than just accepting that you’re the new host on their favorite station. Overall, my experience has been great, but there are always moments when I know there is still work to be done.

Despite the growth, why do you believe women are still largely under-represented in the format? What needs to change for the growth to become even larger?

katescott3Scott: Women are under-represented in our industry for the same reason they’re underrepresented in a variety of industries. Growing up, we didn’t see anyone that looked like us working those jobs, so we just didn’t think they were an option. Thankfully, I had family, friends, mentors, and school advisors who told me otherwise, which – in my opinion – is where things need to start. I also think it’s important for those of us in the industry to realize the impact we can have on the future. Every time a little girl comes up to say hello at a remote broadcast, I ask her when she’s going to take my job. I think it’s our responsibility to plant that seed or, if it’s already been planted, reaffirm the fact that we believe that they can do it. Case in point, ESPN’s Linda Cohn (who also started in radio) was my favorite SportsCenter anchor growing up. I wrote her a snail mail letter my freshman year in college and about eight months later, got a short, email response from her thanking me for my support and encouraging me to intern to get into the industry. I printed that puppy out, framed it, and had it on my wall all thru college, and I’ve been working my tail off to get to work with her ever since. It’s up to us to be that person for the next generation. Hopefully, with so many more women in sports radio these days, that will lead to even MORE women working in sports radio down the road.

jessamyn5McIntyre: There’s always going to be some level of divide, based on the fact that more men play the sports we talk about than women. While we want to cater more and more to a greater audience, the bottom line is that, more men are interested in football/baseball/etc. than women. That’s not to say women won’t be interested, just like some men won’t be interested, but it says that the content itself is geared more toward men. I think the continued encouragement of women who want to get involved at a younger age will do a ton for growth. I feel as though a lot of road blocks have been taken down throughout the last ten years and that women have all the opportunities in front of them. It’s now a matter of using them to their full advantage.

amylawrenceLawrence: Yes, women are still the severe minority in sports radio. But there is no easy “fix” or formula to make the genre more balanced. The doors are definitely open for women who want to work in the business, but women have to be willing to put in the work and pay their dues, understanding both the business and the audience. It’s NOT the same as TV where the segments are much more controlled and physical appearance can go a long way. But knowledge, preparation, and dedication can lead to opportunities in this day and age of sports media.

anitamarksMarks: Sports talk radio can be intimidating. As a host, you’re out there on an island, and with listeners calling in, you need to have every T crossed and i dotted, because you never know where the show may take you. It’s like a magic carpet ride and it can be overwhelming. Right now most women in the sports broadcasting arena are primarily hired as reporters and TV hosts. As society becomes more accepting of women having opinions on sports, I believe more will venture into sports radio.

joytaylor5Taylor: I think that it’s a reflection of the fan base. Sports fans are still mostly male, so it makes sense that there would be mostly men speaking to them. Over the next 5-10 years as more women become vocal about their love for sports, and more women are accepted into the industry in more than the stereotypical roles, and the fan bases change their opinions of female personalities, this will change.

What advice would you give to a young woman who’s trying to make it in sports radio today but is having a difficult time breaking thru?

anitamarks5Marks: Hit the web! Dominate social media! Create your own podcast! Create your own YouTube channel! Intern at sports radio and TV stations – and go above and beyond what they ask of you. Build a following, be strong with your opinions, allow your personality to shine through, be persistent in sending samples of your work to stations, and don’t ever stop believing in yourself!

sarahspain5Spain: Find out what separates you from the pack and own it. For me, that’s always been my comedy background. For someone else it might be a great mind for statistics, a passion for baseball history, an interest in longform writing or breaking news coverage. Whatever it is, lead with it and show why you’re different than the many others who want a gig. Also, be as genuine as possible. People can see through you if you’re not yourself, and listeners and viewers above all else want authenticity. Also work very hard, be easy to work with and don’t have a thin skin.

joytaylor4Taylor: Be as active and as hard working as possible. Women in the industry start at a disadvantage, so they need to work harder, show up earlier, be more educated and more prepared. They aren’t given the benefit of the doubt and that’s something that will only make you better in the long run. Also, be willing to take the job that doesn’t pay well or may not be what you want to do long term. You have to work your way up and pay your dues in the media industry. There is no way around it, and it will only help you grow your talent. So many people get out of school and expect to walk right on to a set or get behind a microphone, and it doesn’t work that way. Don’t give up or get discouraged though, the hard work is worth it.

smallsSmallmon: If you can, intern anywhere that will have you. This business is hard to break into for both genders, so get involved as early and often as you can. Find a mentor. Ask questions and learn from their experiences. The first thing I do every morning is read for an hour and a half. Be prepared, because if you aren’t, someone else will be. Speak up. Have a strong opinion and stick by it. Radio is very transparent, and listeners will identify a phony pretty quickly. You’re more than what you look like; so don’t let others reduce you to that. Social media can be your best friend and your worst enemy. Take what strangers say, both negative and positive, with a grain of salt. Have fun! Like any job, this one will come with its challenges, but at the end of the day, you’re being paid to talk about sports. Never forget that you’re one of the few lucky ones who get to do this for a living.

amandagifford2Gifford: Find something that differentiates your content from anything else that’s out there. If you’re female, that’s a little easier because there aren’t a ton of women in this format. So right there you’ve got something different. Then, the “rules” are the same – have an opinion, make me think, have some fun, and stay off social media! Reach out to people in the industry to provide feedback/thoughts on what you’re doing. And practice, practice, practice.

1080 The Fan Leads Portland

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In the city of Portland, there are now three radio stations offering full-time sports talk programming. Considering that the market’s population is just above two million people, and the commitment to programming has been filled largely by network shows, I was curious to see how the format was being supported by local fans.

While at first you may flinch and say “three stations offering full-time sports programming isn’t a lot“, keep in mind that large markets such as New York City, Chicago, Washington DC and Philadelphia don’t offer that many choices, and comparable markets such as Baltimore, St. Louis, and Tampa don’t either.

lundchadThroughout the years I’ve found that the Portland market does a great job in launching the careers of some excellent radio talent. It’s also been the home to some of the industry’s finest programmers. For example, Colin Cowherd, Gavin Dawson, John Lund, Dave Shore and Chad Doing are just a few who have hosted local shows in the market. Scott Masteller, Allan Davis and Dennis Glasgow have all programmed while calling Portland home.

The city is known for its incredible passion and love for Trail Blazers basketball, and after experiencing it myself last season, I can tell you that the support is as strong as anywhere in the country. That same enthusiasm and interest is also felt on the college football circuit, as the Oregon Ducks and Oregon State Beavers not only occupy the headspace of Portland sports fans, but also the entire state of Oregon!

I wanted to take a look under the hood to see what is happening in the market, and whether or not the market’s appetite for sports, was enough to support three full-time sports talkers. As you’ll see in the examples below, there are many positives for each brand to hang their hat on, but there are also some challenges as well.

1080When you analyze the three brands, it’s clear that Portland sports radio revolves around 1080 The Fan (KFXX-AM)! They are the market leader, with the firmest commitment to local sports programming, and they’ve been the established brand since 1990. The success of the market starts with them!

Led by programmer Jeff Austin, 1080 The Fan employs many of the biggest local names in the market. Isaac Ropp and “Big Suke” Jason Scukanek are a force locally, not only dominating afternoon drive on radio, but they’re also simulcast locally on television by Comcast Northwest.

Rounding out 1080’s local lineup are “Dirt & Sprague”, which features Anthony “Dirt” Johnson and Brandon Sprague, and “Dusty & Cam” which is hosted by Dusty Harrah and former NFL Tight End Cam Cleeland. The station also features Colin Cowherd in morning drive, a show that has even larger appeal in the market given Colin’s previous local success working for The Fan!

When you look at the other two local brands, 750 The Game (KXTG-AM) and Rip City Radio 620 (KPOJ-AM), it’s a much tighter battle, and there are different parts of the story that make it compelling.

750thegameFirst, for “The Game”, they’ve had an interesting change in philosophy over the past few years. The station was put on to the FM dial in May 2008, and appeared primed for a big run against The Fan. After three years though, and a healthy investment in local content and play by play, the station was returned to the AM dial in May 2011, and re-branded as “750 The Game”. 

In making the move back to AM, the station also elected to make some changes to its lineup. Currently the station features national talents Dan Patrick and Jim Rome, as well as local personalities John Canzano and Mike Ragz.

For Rip City Radio 620, they’re only one full year into the format, and clearly they’re banking on their association to the Trail Blazers, the market’s lone professional franchise, to help them drive larger ratings and revenue growth. Even the station’s moniker revolves around the team, which is smart, given the fan base’s affinity towards it.

It also provides the radio station with an opportunity to create strong marketing campaigns inside and outside of the Moda Center, with a brand name that people should recall.

ripcitylogoThe lineup on 620 also features a mix of local and national. Taylor Danforth, Andy Bunker and Blazers Play by Play voice Brian Wheeler host local programs on the station, and Rich Eisen and Jay Mohr’s national shows round out the remainder of the station’s programming.

In analyzing the ratings, I wanted to take a look at how the three stations matched up, and how each of their approaches were being received in the local market. The data you’re looking at is for the 2015 Spring Book (April-May-June) so the Blazers play by play advantage wasn’t as big of a factor, which means this is a time when it’s largely about the lineups, and to some extent, national and local topics. These are the Men 25-54 numbers, which is the demographic that sports radio stations covet most.

STATION TIMESLOT/SHOWS RATING
Mornings 6A-10A
1080 THE FAN (KFXX) Mike & Mike 6a-7a; Colin Cowherd 7a-10a 3.7
750 THE GAME (KXTG) Dan Patrick 6a-9a; Jim Rome 9a-10a 2.7
RIP CITY RADIO 620 (KPOJ) Bunker & Danforth 6a-9a; Rich Eisen 9a-10a 1.2
Mid-Days 10A-3P
1080 THE FAN (KFXX) Dirt & Sprague; Dusty & Cam 1.7
750 THE GAME (KXTG) Jim Rome 10a-12p; John Canzano 12p-3p 0.8
RIP CITY RADIO 620 (KPOJ) Rich Eisen 10a-12p; Jay Mohr 12p-3p 1.2
Afternoons 3P-7P
1080 THE FAN (KFXX) Primetime w/ Isaac & Suke 4.3
750 THE GAME (KXTG) In The Huddle with Ragz 1.0
RIP CITY RADIO 620 (KPOJ) Wheels at Work 3p-5p; JT The Brick 5p-7p 1.1
Evenings 7P-12A
1080 THE FAN (KFXX) ESPN Radio 2.6
750 THE GAME (KXTG) NBC Sports Radio 1.3
RIP CITY RADIO 620 (KPOJ) Fox Sports Radio; Trail Blazers Basketball 2.2
Monday-Friday 6A-7P
1080 THE FAN (KFXX) Colin, Dirt/Sprague, Dusty/Cam, Isaac/Suke 3.1
750 THE GAME (KXTG) DP, Rome, Canzano, Ragz 1.3
RIP CITY RADIO 620 (KPOJ) Bunker/Danforth, Eisen, Mohr, Wheeler, JT 1.2
Monday-Sunday 6A-Midnight
1080 THE FAN (KFXX) All Shows, Ancillary Programs & Play by Play 2.6
750 THE GAME (KXTG) All Shows, Ancillary Programs & Play by Play 1.2
RIP CITY RADIO 620 (KPOJ) All Shows, Ancillary Programs & Play by Play 1.2

As I mentioned above, 1080 The Fan clearly owns the market right now, and local fans are loyal, especially to brands who continue to do good things for a sustained period of time. Because The Fan has stayed true to their commitment, and continued to recruit and support strong local talent, the local audience has rewarded them.

Let’s take a deeper look though into what all of these numbers mean, and how each station can use them to their benefit.

colincIn mornings, Colin Cowherd performs really well, which is probably why 1080 The Fan has had some anxiety over the past few months, when Colin was wrestling with his future at either ESPN or Fox Sports Radio. I’m sure the station is going to want to hold on to a program which delivers the second highest overall number in the market.

While that isn’t known yet, I’m assuming they’ll maintain the relationship and continue to offer Colin’s Fox show on the station, considering that Colin is making an in-market appearance later this month to promote his new beer, which just so happens to be brewed in Oregon.

Not far behind Colin though is Dan Patrick, who delivers the highest performance on The Game, and the third best overall ratings performance in the market. That’s a very good story for The Game to use to their advantage. It also demonstrates Dan’s lasting power in the Portland market.

ripcitymorningsWhat’s interesting here in morning drive, is that the only local program, “Bunker and Danforth“, is a distant third. However, before you jump the gun and assume that Rip City Radio has morning problems, you need to understand the morning show didn’t start until March 2015. That means this is their first full book, and you never judge a show’s performance by only three months.

If they’re performing this way in 12-18 months, then Rip City Radio executives will probably have a deeper conversation, but this is a brand new product, in a crowded marketplace, and it takes time for people to find a show, listen to it, and become loyal to it. It also takes time for the talent to gel, and build the identity of their program. Making it even harder is the fact that the audience hasn’t had a local option in morning drive for the past few years.

If you’re at 1080 The Fan, you’re loving the fact that you own morning drive, and you’re focused on retaining a successful partnership with Colin Cowherd. For The Game, you’re thrilled with Dan Patrick, and looking at ways to capitalize during the rest of the day.

For Rip City Radio, you now have actual data to measure your morning show, and you now need to further support them, coach them, and market them. The upcoming NBA season will tell you a lot about the local audience, and if they’re willing to adjust their listening patterns in morning drive.

When you shift to the mid-days, you can see that the overall listening goes down, but once again, 1080 The Fan has a solid lead. There are though a few interesting items to focus on.

canzanoFirst, for The Game, they’ve got to be a little disappointed because they were given a strong lead-in with Dan Patrick, and yet middays gave a lot of it away. Jim Rome and John Canzano are usually well received in the Portland market, and I’ve listened to Canzano before myself and can tell you he’s an exceptional talent, so to lose nearly two full ratings points off of morning drive is a tough blow. It could be a one time problem, a sampling issue, or something else, I’m not sure at this time, but it’s something for folks at the Game to keep an eye on.

If you’re at Rip City Radio, you’ve got to like the consistency between mornings and middays, especially when you take into account that you’re switching from local programming into national content. One way to spin this is by analyzing it from a business point of view.

While people on the programming end live for the ratings to justify their success and connection to the local market, there is also a business side to examine. Along that line of thinking, what makes more sense, spending a ton on money on local talent to be a half of a ratings point better, or coming in a half point lower, yet having no expenses due to using national programming? That’s what Rip City Radio can use to their advantage in this daypart.

For The Fan, they’re in front once again, but they too are only one full book into their new mid-day offerings. That means it’s way too early to analyze the impact of their strategy, but if you’re in their shoes, you’ve got to feel good about coming out of the gate in front. The challenge now is to build on it, and grow that lead even higher, because right now, Rip City is not far behind. When you take into account the strong number Colin Cowherd is providing as a lead-in during morning drive, there’s room for improvement.

isaacsukeAs we shift to afternoons, this is where The Fan makes their money. “Primetime” with Isaac & Big Suke, dominates. Not only are they the highest rated show in the market, they’re local celebrities due to their years together on radio, and their visual presence on television. When you deliver 4x higher than your competition, and double the collective performance of two radio stations, that’s called making an impact. The Fan I’m sure is making a lot of money with this afternoon show crushing it the way that they do.

For The Game and Rip City in afternoons, they’re in a dead heat, but what’s worth looking at is the fact that Rip City has the advantage of utilizing Blazers Play by Play man Brian Wheeler in afternoons, however he’s only working half of the daypart. That means the other half belongs to national programming courtesy of JT The Brick.

On the positive side, Wheeler’s name value should continue to help Rip City Radio make some inroads, especially when the Blazers return. On the negative side, that momentum gained between 3p-5p will be cancelled out if JT isn’t on topics that have local appeal. I’d love to see how the Game and Rip City would rate if they were going head to head locally for the entire daypart but right now that’s not an option.

ragzFor The Game, there’s two ways to look at this. First, you’re even in the ratings with Rip City’s afternoon show, which is hosted by one of the most popular voices in the community in Wheeler. The Game’s Mike Ragz has also only been in the market since last August, so for a relative newcomer to be in the conversation with an established talent like Wheeler is a pretty solid story.

The downside of it is that while the show’s numbers are equal to Rip City, you’ve had a longer period of time operating the format, and building a connection in the market. Your competitor is also producing half local programming and half network programming, which means you have an advantage in building local connectivity due to offering four hours of local content.

In both The Game and Rip City’s cases in afternoons, the numbers are very low, and unless they can cut into Isaac and Suke’s lead, it’s going to be a rough road ahead. There is more money to be earned from advertisers in afternoons, but you need the numbers to be higher to justify getting your fair share.

For our final look we head to evenings, which for the most part were filled by three national networks. Rip City did gain some help due to the Blazers playing during the early part of the book, and it’s possible some national play by play offerings were provided by one or two of the brands, but in any case, The Fan has the lead, and they use ESPN Radio programming, while their competitors offer Fox and NBC.

wheelsIf you’re on the outside looking in at the Portland market, here’s the moral of the story – The Fan owns the sports radio space, and The Game and Rip City are battling to see who will emerge as the clear number two. Given Rip City’s ties with the Blazers, and Brian Wheeler, and the addition of a new morning show, it’ll be interesting to see if the upcoming basketball season gives them the boost they need to present a bigger in-market challenge.

For The Game, they have something strong in mornings with Dan Patrick, but their other dayparts need higher performances. Adding Colin Cowherd would be excellent, and instantly create some local audience shifting, but it doesn’t look like they’ll be able to make that happen. That means they’re going to need to take a deeper look to figure out how they can build off their mornings, and deliver stronger in mid-days and afternoons.

For The Fan, right now it’s about protecting your turf, and that starts with retaining Colin Cowherd. You’re also looking to further develop your midday shows, let Isaac and Big Suke continue their ratings dominance, and utilize some play by play, network shows and additional local content to keep the brand on track.

Barring a major slip up by The Fan, the results should remain similar in upcoming months in the Portland market. The challenge for 750 The Game and Rip City Radio 620 is to figure out a way to make sure they aren’t.

Do Sports Radio Stations Need Slogans?

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Turn on a sports radio station today, and you can’t go an hour without being reminded of the station’s slogan. Over and over again you’re beaten across the brain with a fancy message that tells you how great your local radio station is, and which city they operate in.

But do they matter? Do they make a difference? Are they necessary?

Well that depends on who you ask.

Some of the most opinionated, right-seeking people on the planet, work in the sports talk format. Line up 10 people and ask them to weigh in on this subject, and you’ll get 10 different answers, and they’ll all be pretty convincing, and interesting.

Except nobody is right. It’s simply a matter of personal preference. What we often forget, is that there are multiple ways to create a brand, and communicate the radio station’s position, while developing an identity and delivering winning results.

For example, listen to a local CBS sports radio station and then listen to a local market ESPN radio station. You’ll notice a stark contrast between the two.

On a CBS sports talker you’ll hear a lot of calls, a looser content flow, and commercial breaks without programming promos. Instead the station’s use liners in and out of segments to promote special broadcasts, games, giveaways and other special events.

When you turn on an ESPN sports radio station, you’re likely to hear a lot more production, a tighter format, less calls, more audio clips, and commercial breaks usually include at least one or two programming promos.

While CBS prefers to use their inventory time during breaks to focus solely on commercials, and return to content, ESPN prefers to mix it up between commercials, and promote programming benefits that occur on the radio station.

In both cases, it works because there’s a different strategy for each product. If the on-air presentation reflects the station’s vision, and it’s producing results, that’s all that matters.

So after listening to a number of sports stations this week, and the different ways they position themselves, it got me to thinking about whether or not slogans are really critical.

musicslogansFor example, when you listen to a music station, you’re going to endure an avalanche of messaging. The stations usually are programmed so strongly with songs, and commercials, that when that little bit of time is available to them to say something, they reinforce who they are.

The difference with sports talk is that we have opportunities to promote our messages during commercial breaks, AND during content, whereas songs restrict a music format’s ability to do both.

Rather than approach this strictly from a radio point of view, I want you to think about some of the world’s best brands, and the way you view and talk about them.

If I said to you, Nike – chances are you’d know the slogan “Just Do It“.

geicoIf I asked you to name a slogan used by Geico, McDonald’s and Budweiser, you’d likely recall “15 minutes could save you 15% on car insurance, I’m Loving It and the King of Beers or This Bud’s For You“.

When a message is promoted heavily, and it represents the brand in an accurate way, it can have a major impact. No example is better right now than Donald Trump’s “Make America Great Again“.

While you may like or dislike Trump and his positions, everywhere you turn that message is reinforced. He’s wisely worked it into every interview he conducts, and every press conference he holds, and it reflects what he wants to do if he’s elected President of the United States of America. Whether he can deliver on his slogan’s message is another story for another time.

As an industry, radio isn’t necessarily strong when it comes to creating powerful slogans. That’s scary because we’re often tasked with writing commercial copy, promos, liners and on-air mentions. If anyone should be skilled at writing and creating strong positions, it’s us but there aren’t a lot of companies who analyze the writing, and effectiveness of a message created by the programming and production departments. There’s also a lack of coaching and training available to radio professionals as it applies to improving as writers.

feelOne other aspect of slogans that I see radio stations miss on, is that they’re often built around telling listeners what to think, how to feel and why the brand is so great. The focus gets put on the brand’s view of itself, not the benefits or connection it provides to the audience. I’m not sure how you feel about it, but I like to form my own opinions. I don’t need a packaged liner playing every 15 minutes to help me decide how to feel about a product.

People who listen to sports radio want to feel important to the brand they spend time with, and they want to believe they carry a little bit of influence in determining how the brand operates. When the message is built the needs and desires of the audience, the listener will spend more time helping you spread it.

As someone who has written a lot of promos, liners, on-air mentions, and bits, throughout the years, I’ve certainly delivered my fair share of clunkers, so I know how challenging it can be. While we all want to be creative, and produce an amazing message, our strengths are often in verbal communication, not written form.

Even when we do create something powerful, and effective with our words, it takes a lot of time, and patience. Unless you’ve been part of the process of creating a brand message, people on the outside fail to understand that being creative is a process, and it can’t be scheduled. Ideas come to you when you least expect them, and you can’t put a 30-minute writing session on your calendar, and expect that you’ll come out of it with the world’s best slogan. It doesn’t work that way.

When you try to operate that way, you usually come away with something terrible like this:

“(Name of City), home for the best local sports talk, (Station Dial Position)”

You can put the voice of Jim and Dawn Cutler, Paul Turner or Steve Stone behind it, and they’ll make it sound as good as humanly possible, but even they can’t turn turds into diamonds.

Are we really convinced as programmers, talent and executives that if we don’t create a slogan for our brand, that the audience won’t know what it is? Isn’t the audience smarter than that?

WFANWhen was the last time you had a conversation about a sports talk radio station with a friend, or family member, and said “I listen to WFAN, because it’s my Flagship Station for New York Sports“? That’s not how people talk when describing your brand, and why they enjoy it.

If they’re talking about your product, they’re going to recall three specific things – the personalities on the air, the station’s dial position, and the name of the brand. The conversation sounds more like this – “I listen to 98.7 ESPN NY because I like the Michael Kay show“.

Slogans may feel necessary in the conference room, and they may look great on a white board, but unless they’re powerful, focused on the listener, and important to the identity of the brand, you can do without them. The time that gets spent in trying to create clever messaging for a :10 second legal ID, station liner, or station promo, can make your head spin.

purposeIs this critical to what we do? Is it where our time is best spent? Would the station you work for suffer tomorrow if the audience wasn’t aware that you were their city’s destination for sports radio?

In researching this topic, I found a few messages that impressed me, and some which didn’t. Bear in mind, these are my opinions, and yours may be different, so take it for whatever it’s worth.

Here are the three slogans that didn’t register with me.

  • “Real Sports Talk”
  • “Sports Radio With Balls”
  • “All Sports, All The Time”

“Real Sports Talk” implies that nobody else in the market talks about sports in a serious way, and it suggests that the brand never deviates from that plan, which isn’t true. It also doesn’t create a sense of power for the audience, or something memorable to identify with. If other brands in the market also talk about sports, how does this make the station unique?

In the case of “Sports Radio With Balls“, I’m guessing that the station is trying to play off of the fact that they carry LIVE play by play except, they don’t have the rights to the market’s only major professional sports team. This particular message is one that is going to come out of the mouth’s of every on-air talent. While it may feel, and sound natural for some, it won’t for others. Also, as sports radio adds more women listeners, do you think they want to hear this? It comes across very male-focused, and while I understand it, especially when considering the competitor they’re up against, and the Men 25-54 focus, I think there’s room for something else that represents the brand, and gives the talent more pride when they say it.

The final one, “All Sports, All The Time” is actually pretty solid, but if you know the brand I’m referring to, it’s not at all accurate. The content experience, and personalities on the radio station, focus much of their material around guy-talk, and they’re outstanding at it, and the audience loves it. Yes they talk sports too, but they’re built around entertainment, and lifestyle so if the message isn’t going to reflect what the brand represents, why use this approach?

espnWhen a slogan is created well, it can register and make a difference. For example, ESPN bills itself as “The Worldwide Leader In Sports” which many would say is exactly who they are. I also liked Apple’s “Think Different“, TNT’s “We Know Drama“, TBS’ “Very Funny” and Outback Steakhouse’s “No Rules Just Right” because I believe they provide an accurate description of each brand.

Looking at those last few examples, notice anything similar? Each of them is short, sweet and in line with their brand’s presentation. If you can’t describe the brand, what it does, and what it stands for in 10 words or less, make adjustments. The more you need to explain, the more confused people become. There’s a reason why these companies, and the others I listed earlier in this column, stand out. They say a lot with very little.

In listening across the country, I did hear a number of brands that I thought were very good. In each case, I noticed that they weren’t only strong performers in their respective markets, but they also keep the message very simple. This made it easy to recall, and that’s important when trying to invade a listener’s head space.

  • Arizona Sports 98.7FM (the brand name, dial position, frequency)
  • The Mighty 1090 (focus is strictly on the brand name/dial position)
  • Rip City Radio 620 – Portland’s Blazers Station (highlights the brand name which plays off of a term that local people are proud to be associated with, dial position and the relationship with the city’s only professional franchise)

I noticed that many CBS Sports Stations keep it simple, and focus solely on the brand name and dial position which is similar to what Arizona Sports and the Mighty 1090 are doing, and I think that is smart. ESPN Radio stations that I listened to highlight the four letters, and cities which they operate in, which is part of their operational philosophy, and also makes sense.

WHBThere was one slogan I liked a lot, but learned is no longer being utilized. Sports Radio 810 WHB in Kansas City used to use the position “Powered By Fans“, which was excellent because it gave the audience a sense of pride, passion, and ownership in the radio station. They’ve since switched to “The Power of Sports” and I’m sure there was a reason for it, but I personally preferred the original one.

I don’t claim to be right on all of this, but I’m simply making the point that the format can thrive without the use of a slogan. There are a lot of things that we do in this business, simply because someone else before us did it. That doesn’t mean it’s right, needed or valuable.

slogan-changingmindIf you look at sports radio and the way it has grown over the last 30 years, it’s very different. Yet we continue to do some of the same things that we originally did because we’re creatures of comfort. We preach about the importance of change, taking risks, and introducing new ideas, but as soon as someone does, they’re met with resistance.

As our format faces new challenges, and enters unchartered waters during the next 30 years, we can’t afford to be one track minded, and stuck in our 1990’s views. That mentality will cost us listeners, and a whole lot of revenue.

If you can show me a radio station being weakened with its audience, or a station’s ratings suffering due to the loss of a slogan, I’ll gladly adjust my line of thinking. But there is value in my point of view, and I believe failed performance goes a lot deeper than the loss of one simple brand message.

If you’re going to use a slogan on your radio station, make it mean something. Otherwise you’re cluttering your airwaves with additional white noise, and taking away time from your best asset – your on-air talent!

bowdenI once read a quote from former Florida State Football Coach Bobby Bowden which stuck with me and it fits perfectly for this subject. Bowden told his sons when they were considering entering the coaching profession “If you can live without coaching, don’t get into it. But if you can’t live without it, go right ahead“.

Now give that some thought, and ask yourself “Would my radio station’s slogan be missed if it was pulled off the air tomorrow“? The answer you come up with should determine what you do next with it!

A Story Worth Telling But Often Forgotten

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If there’s one thing I’ve learned, and unfortunately been reminded of one too many times during my career in the radio business, it’s that many of us in this industry undervalue the importance of promotion.

I’m not talking about sending out a street team to give out t-shirts, stickers or key chains to promote your brand either. I’m referring to our ability as members of the radio industry to share the story of our brands, their successes, and when warranted, even our own individual accomplishments.

comfortI understand that it may not be comfortable for everyone to promote themselves or their respective companies, but if that’s an area you struggle in, I recommend you get some training, and improve at it because it’s critical, and only going to become more important as the battle for the consumer’s eye and ear increases.

On July 28th, Forbes published a piece titled “Radio: The All-But-Forgotten Medium With The Biggest Reach“. The story highlighted how more people turned to radio each day than any other media platform. Altogether, data showed the total reach for radio to be 93%, which was even higher than television which was at 87%.

A pretty powerful story right?

radio4What took place immediately afterwards was predictable. I looked on Twitter, Facebook and LinkedIn, and saw numerous industry folks sharing the Forbes piece and putting out little blurbs that read “Proud to work in radio, the number one reach media platform“.

While I was thrilled to see people promoting the industry, I had one big issue with it. Why did it take a Forbes piece getting published to get us to promote the value and impact of the industry we work in?

Is that all it takes? An article from ANOTHER MEDIA OUTLET telling the world how great we are?

storyDid we forget that we also work in media? Don’t we have access to ratings data that shows whether or not our brands are connecting? Don’t we have advertiser stories of success in our market that demonstrate that our medium delivers results? Don’t we have airwaves and social media pages that influence listener opinions and provide evidence of engagement and loyalty?

If we know the answer is yes, then why were we silent until Forbes said it was ok to speak up?

Don’t get me wrong, I love that Forbes wrote the piece, and that the industry was treated with respect for what it produces. I’ve worked in this business for 19 years, and seen the impact of what we do in multiple markets, and I know it works and I constantly sell the power of it.

Trusted brand stamp

Heck if you’re reading this piece, all you have to do is look at the website you’re on to see how I highlight the format, and those who perform in it. If you follow me on any of my social media platforms, you likely know the moves I’ve made while programming radio stations, and you know the ratings stories of the brands I’ve represented. That’s because good or bad, I’ve shared it with you!

Some folks may say that I even over-promote, and that’s a fair criticism, but I’d rather be known as the person who tried to do too much to highlight his people, his brand, his format, his audience, his industry, and his success, than the person who nobody knew much about. If you’re proud of your work, I believe that’s a story worth sharing.

While the Forbes piece focused on the power of radio and its reach, I think it only skims the surface of some of our bigger challenges. Forget about whether or not we deliver better results than print, digital media and television, let’s focus instead on the “poorly told story”.

dummiesI learned ten years ago at ESPN Radio why it’s vital to be your own self promoter. If you don’t share your story and what you’ve accomplished, you risk becoming a face in the crowd. That applies to anyone who hosts or produces a show, or manages or sells a radio station.

If you’re #1 in your market and beating your competitor, who’s going to know that story unless you share it? If you’re a producer chasing guests or working with a talent on new segment ideas and ways to improve their presentation, how are your colleagues going to know if you don’t discuss what you’re working on with them?

If you’re a sales person who only calls an advertiser when their agreement is expiring and fail to inform them when your station makes improvements, gains traction, or introduces new personalities, how do you expect to further develop the relationship with your client?

Promotion is necessary to succeed and it matters in every department inside your operation.

Let’s flip it to another part of our business, the ratings story. Here’s a quick question for you, do you know how your station is performing and what its strengths and weaknesses are? Do you know which other stations in the sports format in other markets are doing well or under performing? If not, why not? How can you craft a powerful story and create a compelling narrative if you lack powerful information?

And that’s not only an issue for sales people, producers and on-air talent. Programmers are guilty of this too.

Newspapers in Dallas, Houston, St. Louis, Boston and New York are excluded because they do provide news about the local sports radio stations in their markets and how they’re performing, but what about the others? If you’re the PD, and you’re trying to build the station’s profile, increase revenue, and build morale inside your building, isn’t part of the job responsibility to generate press for your brand? Are you just waiting for the newspaper to subscribe to Nielsen to tell your ratings story?

Sometimes you have to take the lead, and send out information about your brand to your local media groups, advertisers, staff, and listeners, and let them know what’s happening. Here we are selling advertising to clients on our brands and telling them it works, but not using the power of our own brands and relationships to educate people about our results. What good is the information if nobody ever hears about it?

number1How about this, forget about being the good company solider for a second, and think about how it applies to advancing your own career. If you’re looking to build your brand, and earn bigger opportunities and bigger dollars in the future, do you think it’s going to happen because one or two friends in the industry provided you with a good reference or because you had a slick looking resume?

People in this business at the highest levels read everything and talk to everyone. If they want to know if you have the ability to generate ratings or revenue, they’re going to dig until they find out. Isn’t it smarter to leave them a trail, and show them that you take pride in promoting your work? If there’s nothing to see, they could think you’ve got something to hide, or even worse, they could feel you lack the ability to passionately sell the brand, and its story.

Here’s one example of something short, sweet, smart and effective! 610 Sports in Kansas City is rotating a number of these quick promos on their air, and by doing so they’re letting their listeners and advertisers know of their success. Everytime they air, they also reinforce to their people that they’re part of something special. That type of promotion gets an entire building and listening audience fired up.

 

We have many ways to share our message today and none are more powerful or useful than social media and our own websites. Between our brands and personal social media pages, station airwaves, and industry relationships, we have the ability to reach more people than ever before. If you’re doing something well, pound the message everywhere, and do it frequently. You’ll be amazed at how quickly news spreads, and your audience and advertisers will share it too, and want to become an even bigger part of it.

This is an industry you should be excited to be a part of. We have fun creative jobs that provide us with special access to many unique experiences and people, and it shouldn’t be a chore for us to promote our success.

happeningWhether it’s landing top guests, exceeding revenue goals, delivering ratings, giving away tickets, or talking about content of value to the audience, promotion exists in every situation. If we don’t tell our story though, we won’t receive the credit we’re due or the value we deserve.

Also, if you work in the sports format, do yourself a favor and put some time into growing your network of industry friends. The access you have on social media to people who work in the same industry is limitless. Many of these people endure the same professional challenges, and they can become strong allies, and helpful resources. They can also become your connection to a career changing opportunity.

If you’re trying to keep your friends or followers list down to 3-4 people, then why are you on “social” media? The word social means “seeking or enjoying the companionship of others” so act the part. The space is there to gain information, establish contacts, and further promote your work. If you only want to interact with 3-4 people, email or text them!

I know much of this topic may seem simple, but it’s the simple things that we seem to struggle with most in this industry. Solutions start with you, the brand you represent, and making a stronger effort to spread a message worth spreading. That’s not difficult.

We could continue operating inside this secret society and avoid telling anyone of our successes, but what happens the next time Forbes or another media publication gets their hands on some data, and the results aren’t as positive? Will you be sharing that story too?

Channing Crowder Joins WQAM In Afternoons

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CBS Radio’s 560 WQAM today announced former Miami Dolphins linebacker Channing Crowder will join Marc Hochman and Zach Krantz on the station’s weekday 2 p.m. to 6 p.m. afternoon show, effective Tuesday, August 11. The new program will be entitled Hochman, Crowder and Krantz.

Crowder was most recently co-host of the station’s weekday 1 p.m. to 3 p.m. midday program.

We’re excited to bring Channing back on the air in this new role,” WQAM Program Director Ryan Maguire said. “His insight as a former college and professional football player as well as his one-of-a-kind brand of humor will be a great addition to what Marc and Zach bring to the table every day. This is going to be a very unique, locally focused program that will be entertaining and insightful.”

Crowder started at WQAM as a contributor in 2009, while still a player for the Dolphins. The former All-SEC linebacker at the University of Florida made 74 starts for the Dolphins before embarking on a career in sports broadcasting.

I’m excited to get back behind the mic at WQAM and for the opportunity to work with Hoch and Zach,” Crowder said. “We’re going to bring listeners a different kind of show they won’t be able to find anywhere else.”

KILT Regains Houston Ratings Lead

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The heat of summer is a tough time for sports radio, but the Astros’ recent success and the addition of “Hard Knocks” to the year-round Texans agenda have contributed to some noteworthy ebbs and flows this year.

Accordingly, here’s the monthly rundown on the Nielsen Audio ratings for Houston sports radio, this time covering the period June 18-July 15.

As always, we start with 6 a.m. to midnight (Monday through Sunday) among men 25-54, which is the key demographic for sports radio. The Astros played sub-.500 ball during this time frame, which included the All-Star Game break, so it’s not much of a surprise that KILT (610 AM) regained the weeklong lead over KBME (790 AM)

Station                     July                   June                    July 2014
KILT (610 AM)      2.5 (T18th)       2.3 (21st)            2.6 (15th)
KBME (790 AM)   2.2 (21st)          2.5 (T18th)         1.7 (23rd)
KFNC (97.5 FM)    1.8 (23rd)         1.4 (T23rd)         1.3 (T25th)
KGOW (1560 AM) 0.1 (T39th)       0.2 (T37th)        N/A

KBME continues to lead in morning drive (6-10 a.m.), but KILT narrowed the gap considerably as football talk and Texans programming began to pick up.

Station                      July                  June                   July 2014
KBME (790 AM)    2.9 (14th)        3.3 (T12th)        3.0 (T10th)
KILT (610 AM)      2.8 (15th)        2.1 (17th)           2.9 (12th)
KFNC (97.5 FM)    2.1 (T18th)      1.8 (21st)           1.9 (20th)
KGOW (1560 AM) 0.1 (T39th)     0.2 (36th)          N/A

KILT still leads in middays (10 a.m.-3 p.m.), and KFNC (97.5 FM), despite the personnel changeovers on the ESPN national radio shows, pulled into second.

Station                      July                   June                  July 2014
KILT (610 AM)       3.3 (13th)         2.8 (13th)         3.3 (11th)
KFNC (97.5 FM)    2.2 (16th)         1.6 (23rd)         1.5 (24th)
KBME (790 AM)    1.8 (T21st)       2.3 (17th)         2.3 (T17th)
KGOW (1560 AM) 0.1 (T39th)      0.2 (T36th)     N/A

KILT still leads in afternoon drive time (3-7 p.m.), and numbers are starting to inch back up as football approaches.

Station                    July                    June                  July 2014
KILT (610 AM)     2.8 (T16th)       2.6 (17th)          3.5 (11th)
KBME (790 AM)  2.3 (21st)           1.5 (24th)          1.2 (26th)
KFNC (97.5 FM)   1.7 (24th)          1.6 (23rd)         1.5 (24th)
KGOW (1560 AM) 0.3 (T34th)      0.5 (T30th)      N/A

The Astros continue to give KBME a significant boost from 7 p.m. until midnight weekdays.

Station                    July                  June                      July 2014
KBME (790 AM)  4.4 (9th)          5.0 (6th)               1.2 (T22nd)
KILT (610 AM)    2.3 (T21st)       2.4 (T20th)          2.1 (19th)
KFNC (97.5 FM)  1.3 (T25th)      1.0 (T25th)           1.0 (T24th)
KGOW (1560 AM) 0.0 (T40th)   0.0 (T39th)         N/A

Let’s now turn to show-by-show comparisons.

Hosts (time slots/stations)                                                                 July        June          May
Mike Meltser/Seth Payne/Texans (10 a.m.-2 p.m., KILT)          3.4          2.9             4.3
Adam Clanton/Lance Zierlein (6-9 a.m., KBME)                         2.9           3.5            4.2
Rich Lord/Sean Pendergast/Ted Johnson (2-7 p.m., KILT)      2.9           2.6            4.0
Nick Wright/John Lopez (6-10 a.m., KILT)                                   2.8          2.1             3.3
Fred Faour/A.J. Hoffman (4-7 p.m., KFNC)                                 2.6           1.8             1.6
Greg Koch/N.D. Kalu (9-11 a.m., KBME)                                       2.5           2.3            2.8
Paul Gallant/Brien Straw/Texans (7-11 p.m., KILT)                   2.4            2.5            3.1
Steve Bunin/Sean Salisbury (Noon-2 p.m., KFNC)                     2.4            1.5            1.4
Charlie Pallilo (2-6 p.m., KBME)                                                     2.0            2.3           2.0
Matt Thomas (11 a.m.-2 p.m., KBME)                                            1.4             1.7            1.3
John Granato/Sean Salisbury (4-7 p.m., KGOW)                        0.3            0.5           0.6

Credit to the Houston Chronicle who originally published this article

How Important Are Callers To Sports Talk Radio?

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Everybody who loves sports, has an opinion on it, and those who listen to sports radio shows, want to be a part of them. But should they be?

We’ve all heard that classic line “long time listener, first time caller” and depending on your personal preference, you either cringe or smile when you hear it.

caller1I’ve had the benefit during my career to experience a lot of different approaches to creating great sports talk radio. Growing up in New York, callers often drove the content and until I left home to experience other cities, I assumed this was the only way to deliver quality sports talk.

Who could argue? WFAN in New York launched the format, and has been ultra successful for nearly 30 years. They employ great talent, have a pool of fourteen million people to tap into for passionate calls on the area’s nine professional teams, and they’ve had no reason to change their strategy.

Yet when I spent two years in Bristol producing shows for ESPN Radio, we’d rarely take calls. At first I was surprised. If New York had access to fourteen million people, and the lines were flooded, shouldn’t a national network have even more activity?

Well they did, but as I learned quickly on the network level, it was about creating great content, driving the segments, utilizing feedback thru multiple platforms and not relying on people on the outside to carry the conversation. We weren’t a sports bar where people came to have conversations. We were the content provider who was known for delivering insight, opinion, entertainment, huge guests and breaking news.

gilbertOne line my former ESPN Radio boss Bruce Gilbert used to use which I’ve borrowed many times during my career was “If you wouldn’t give the keys to your car to a stranger, why would you give the keys to your radio show to them“?

It was a great point and one that I connected with. I also realized that a national show operates much differently than a local show, so I saw the value in working with talent to create better segments, features, land strong guests and deliver programming that could work across the nation.

When I left the network, I made a move to Philadelphia where the passion of the local community was off the charts. Jody MacDonald was my afternoon drive host at the time, and he was our version of the local bartender who everyone was stopping by to chat with about the day’s local sports stories.

jodymac2Jody was excellent at providing comfort and a good solid back and forth conversation about local topics with local people, and I saw that much like New York, Philadelphia was very passionate, and the need to engage with people on sports talk radio shows was important for having success there.

The only time I can remember being ticked off about a call was when I called Jody in and congratulated him on lining up Mel Kiper, Ron Jaworski and Caller George as guests on the show. He quickly corrected me and said “George wasn’t a guest, he was a caller“. I responded “Given that George had more air time than Mel Kiper, I’m not so sure he wasn’t a guest“.

We both laughed and Jody understood my point and gave me the classic Jodyism “Ok bossman, we’ll try to be better tomorrow“. My point to him that day was that while we wanted people to call and connect with him on the show, we also didn’t want them to control the flow of it.

As I moved on to St. Louis, I noticed that the fans were very different. While New York and Philadelphia were known more for being loose cannons who wanted immediate changes, retribution and instant results, fans in the midwest were more relaxed and happy to digest the content, enjoy the experience and give their teams their trust and respect.

mckWhile at my first stop in St. Louis, 590 The Fan, we took a lot of calls. Our lineup was solid and a few of our personalities were skilled at engaging with local callers, but the value of the calls as a whole wasn’t as strong, and overall our results weren’t great. That confused me.

If the formula worked for local stations in New York and Philadelphia, shouldn’t it work here too?

Not exactly.

The Beard 1 152When I landed my next opportunity in St. Louis with 101 ESPN, I started the brand with the understanding that we were going to control the content flow, build our presentations around informed and entertaining opinions and conversations, quality guests who moved the day’s stories along and fresh production which helped the station skew younger and sound topical.

I had learned the market better and felt strongly that people were much more interested in listening than engaging on the phones and I was fortunate to hire a number of personalities who grasped what I wanted to accomplish, believed in the approach and had the skills necessary to execute the vision.

While we did take calls on occasion, anytime we took them, they were utilized to contribute to the content we were creating and add to the show. We weren’t offering an open forum for them to dictate what the host talks about next, instead they were reacting to what we asked them to react on.

By employing that strategy, we created memorable content, became more interactive through social media and texts and less reliant on calls and as luck would have it we became a force in the market and were consistently top 3, rising to as high as 2nd overall in the format.

Group PicWhen I accepted the position to build 95.7 The Game in San Francisco I was curious about which approach would make more sense. Would we need to operate how a New York or Philadelphia station does or would we follow the path we employed in St. Louis?

One thing to consider, when you’re in each of these situations, you also need to analyze how you measure up against your competitor. If you’re simply going to present the same type of presentation and experience, then why would a local audience flock to your brand when they already have one that they’re comfortable with?

We kicked off the radio station with the focus of driving connection to our personalities through texts and social media. While our competitor was seen as the “old school” brand which relied on calls to drive segments, we wanted to differentiate ourselves and show that we were more in sync with the way the younger part of the demo was living their lives.

texting2If you pay attention to the way a male 18-44 lives their life today, you’ll find that they rarely want to be on the phone. If they are, it’s to read something, send a text, send a tweet or check Facebook. The likelihood of them calling in, sitting on hold for thirty minutes to chat with you for less than two minutes and doing it repeatedly is very slim.

For the first two years we employed that strategy and our social media numbers and engagement were outstanding, our ratings consistently grew and our talent showcased themselves as a content-first product that local fans appreciated.

It became clear that there were different approaches with the two local brands, each provided different value to different people, and as a result, it gave listeners options to choose from.

I remember sitting in a focus group after our first year on the air and a few people inside our group were concerned that we might be using a bad strategy by not being reliant on phone calls. Once again, it works everywhere else so why are we not doing the same thing?

rightIf there’s one thing that drives me crazy in this industry it’s the old “everyone is doing it so why aren’t we“? If the majority of the world operated that way we’d still be using rotary phones and pay phones, the internet wouldn’t exist, we’d listen to music on cassettes and CD’s and sports radio would be the red headed step child inside most clusters, operating on weak AM signals and seen as the first candidate to consider when the company contemplates a format flip.

During the focus group, the question was asked to a number of local listeners about their feelings on the station not being heavy with caller activity. I was confident that we were taking a smart approach and curious to see how local people were receiving it.

focusgroupWhen the room was asked to give a grade, nearly everyone of them said they were thankful that we weren’t operating shows that were built around local calls and they were tuning into the shows to hear the personalities, guests, bits and other ways we entertained.

Afterwards our group chatted and when the subject came up about callers, I was asked if I thought the same approach would make sense in some of the company’s other markets. I responded that while it made sense for us where we were, I wouldn’t take the same approach in some other cities where it’s clear that the passion for caller activity was higher. Case in point, Boston is a hot bed for great sports radio caller participation and not taking calls there wouldn’t be smart.

bruceAs time passed, we’d eventually begin to take more calls on shows, specifically in afternoon drive where my host Damon Bruce was excellent at engaging with local people. Damon was also a solo show, which presents a different plan as opposed to working with someone.

For some of our other shows, which featured more than one personality, we stayed true to our content strategy while bringing in the audience when it made sense to utilize them. We also kept pushing reaction through Text, Twitter and Facebook because the amount of activity in those three locations was much larger than having six to eight phone lines lit.

When I began my career on-air, I remember the thrill of seeing the phone light up when something I was talking about generated a response. It’s an exciting feeling to know that something you say connected with a listener enough to make them respond.

drivingHowever, today there are so many ways to connect and as people listen less and deal with an avalanche of extra distractions, especially while they’re driving, it’s about providing content and making them feel like you’re providing them with insight, opinion and inside information that they can take with them to use with their friends, co-workers and family.

I think there are many factors to be considered when determining whether or not callers should be utilized to add value to your programming.

  • How does your competitor operate and how are you presenting a different presentation?
  • Are they driving your content or are you utilizing them as props to advance the content you’re discussing?
  • How long are you keeping them on for? Is it an open bar conversation where the discussion lasts five to six minutes or is it a network approach where they’re on for less than sixty seconds?
  • Are they making your personalities look smarter, funnier, more likable or are they adding a level of entertainment to the show that would be missed if it weren’t available?
  • Is your host comfortable and interested in connecting with people? Do they operate better off-the-cuff or when they know what’s coming? Are they better served using a recorded call or taking it live?
  • Who’s screening the call, coaching the caller and working with your talent to make sure the pace keeps moving and the show doesn’t go off the rails in a bad way?

One pet peeve of mine, if you’re screening a call, make sure the caller has the radio turned down before they get on-air. They’re not going to hear themselves in real time given the station’s delay.

Also, tell the caller not to ask your host how he or she is doing and simply be ready to dive into the conversation when they’re called upon. The host is fine or they wouldn’t be at work, and the goal is to keep the pace of the show moving, and advance the topic, not bring everything to a screeching halt.

I recognize there’s a big difference in audio entertainment value between reading a text or tweet and taking a good call, but there’s also something to be lost when you take a bad call as opposed to controlling the content flow and reading a short text or tweet.

bernieAs a fan of both, I can listen to a host like Bernie Miklasz in St. Louis deliver a monologue and opinion for an hour, and not care less if he ever engages with a local listener. Yet if I’m in New York driving during the morning, I love hearing Craig Carton go at it with people and throw in some verbal jabs and one-liners to make the audience nuts.

I recall listening to Mark Chernoff talk about this subject last year in San Diego and he said something that stuck with me about the way Mike Francesa views his callers. He said “Mike’s view is that when someone calls the show, they go from being a listener to becoming a part of the show”.

I thought that made a lot of sense, and in listening to Mike over the years, that approach has definitely worked for him.

finebaumIf you’ve ever listened to Paul Finebaum he’s got a very similar approach which also has worked. His audience is at times delusional, hysterical and the entertainment value you gain from listening to him connect with his listeners is enjoyable to listen to. Some won’t like it, others will, but it works for him.

That doesn’t mean though that a host who doesn’t pound phone lines for 3-4 hours can’t be successful or create an excellent program. I’ve seen tons of talent operate that way and have a lot of success.

dpcolinIt’s sort of like trying to pick a favorite national host between Dan Patrick, Jim Rome and Colin Cowherd. They’re all great and for different reasons and you’re going to listen to them when you’re in the mood for their specific brand of content.

Many will listen to Dan Patrick for his interviews, others will turn to Jim Rome to hear him interact with his callers and Colin Cowherd’s going to be your destination for strong opinions and interesting viewpoints. All three have different styles and execute differently and that’s what makes them unique.

For every host like Francesa who sees the value in making the audience part of the show, there are others like Tim and Sid in Toronto who have a different approach.

timsidWhile their show has moved recently from radio to television, when asked about the transition to the visual side they responded by saying “Our radio show proved you could literally interact, without taking phone calls, with your audience and react in real-time to any news that is going on at the time, or whatever is hot and topical on that day. So now the question is how to take that to TV.”

This is a subject that we all have opinions on and while we’re all going to stay true to what we believe and enjoy, the truth is that there is no right way or wrong way to incorporate callers. Are they valuable to a show? That’s debatable depending on who you ask.

In my opinion, each situation depends on what feels comfortable to the on-air talent, what makes the brand unique in the local marketplace and what type of personality traits exist with your product and how valuable will they be to your on-air presentation.

In the end its all about entertaining the audience and keeping them listening. If you dedicate more content time to your talent or you involve your local listeners more and it works, who can argue with it? And after all, isn’t that the point?

Is National Programming a Difference Maker?

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One topic that has been interesting to watch unfold over the past year has been the shift of local radio operators to take back their timeslots from national sports radio networks and replace network programming with local personalities and content. For years it was a given that to become a network affiliate, you were required to carry at least one national prime time show on your radio station.

However, in the past year alone, five top-25 markets have dropped an ESPN Radio network program to make room for a local show. Of all the national shows offered by ESPN, Mike and Mike have been hit the hardest. Four of the five changes were made during their morning drive timeslot.

In Philadelphia, 97.5 The Fanatic replaced Mike and Mike with Anthony Gargano. In Washington DC ESPN 980 introduced “The Man Cave” with Jason Paul and Chris Reid, also dropping Mike and Mike. In Seattle, 710 ESPN announced plans to reduce Mike and Mike by two hours to carry Brock and Salk and in St. Louis, the same formula is being followed with the return of Bernie Miklasz.

With Colin Cowherd departing ESPN, it’s only a matter of time until more national programming gets replaced in local markets by local operators and the first change has already taken place in Phoenix where Arizona Sports 98.7FM has named former NFL star Bertrand Berry as their permanent replacement for Cowherd’s timeslot.

Since then, The Ticket in Miami has begun airing a local program with Josh Friedman and Chris Wittyngham while ESPN offers fill-ins during the month of August. Depending on what ESPN Radio does with Colin’s slot, that shift to a local show at 10am could become permanent. Although, if Dan LeBatard gets the nod to take over for Colin on the national level, it’s unlikely The Ticket will pre-empt him.

To dig even deeper, when you look at the major markets where national shows are being cleared, many air on AM stations which are no longer a high priority for their respective companies. In many cases, the ratings on these brands are very low and the focus appears to be to simply “clear network programming and fill air-time” rather than take advantage of it.

weeiAs an example, in Boston, ESPN Radio airs on WEEI’s old AM signal 850AM. In Atlanta, ESPN is now airing on Cumulus’ 1230AM and in San Diego they clear on 1700AM. In all three cases, the stations are not destinations for local listening.

And it’s not jut ESPN Radio facing this challenge. It’s happening to Fox Sports Radio and the CBS Sports Radio Network too.

Of those three groups, CBS was thought to have the biggest opportunity to challenge ESPN when they announced they’d be entering the network space. With the company’s ability to use the power of their highly successful local brands, many expected a stronger network battle but so far that hasn’t happened.

francOf CBS Sports Radio Network’s shows, only Jim Rome’s program has received decent support in local markets. CBS’ top content earning local market distribution has been the CBS Sports Minute, which I understand Mike Francesa is a big fan of (sorry I couldn’t resist).

While Rome is clearing Los Angeles on The Beast 980, San Diego on The Mighty 1090 and Sacramento on KHTK 1140, the majority of the markets he clears are smaller. As for the network’s other shows, while they offer some solid talent, they remain challenged to receive local market clearance and support. Even in bigger markets where they do clear, they’re usually on brands with little attention and listening. Case in point, 610AM in Philadelphia, 1050AM in San Francisco and 1270AM in Detroit.

For Fox Sports Radio, the Dan Patrick Show remains a destination and although the network has done a great job adding strong talent such as Rich Eisen and Jay Mohr, the challenge also remains large when it comes to penetrating local radio markets during prime time hours. Unlike ESPN though, they don’t charge rights fees or persist on network shows being part of a local station’s lineup in exchange for a local market affiliate relationship which is smart.

Will an addition of Colin Cowherd change that? Perhaps. But for now, aside from clearing their own backyard in Los Angeles, most of the markets airing Fox national shows during prime time are outside of the Top 25. Although they do have some solid situations  in Phoenix, Seattle, San Diego, Houston and Portland.

While all of these changes are significant and very different than what was the norm five to ten years ago, it doesn’t appear to be going away.

revenueAssuming local operators continue to invest more in local personalities and content, that means that the audience reach and market clearance for network shows will decline, which you can bet advertisers will look to try and take advantage of.

So does this mean that national networks are in deep trouble?

Not necessarily.

While the 1990’s and 2000’s may have represented great growth for the sports radio format and created a dominant place at the table for networks on local radio station’s, the 2010’s have seen sports audio become an even bigger juggernaut, and the focus has become reach and distribution rather than local market clearance.

espnappFor instance, ESPN Radio is streamed on ESPNRadio.com and the ESPN Radio app. It’s also be heard on Slacker, Tune-In, SiriusXM, Google Play, iTunes and numerous radio stations across America, not to mention it can be watched on ESPN-2, ESPN-U and ESPN News.

It’s a big reason why the company shifted their focus from positioning themselves as ESPN Radio to ESPN Audio, and given the reach and power of the brand, it was a smart strategy.

In an interview in March, ESPN Audio boss Traug Keller told Sports Illustrated’s Richard Deitsch that ESPN Radio had twenty million people per week listening to their content. The product was being received on more than five hundred radio affiliates, three of which were owned and operated radio stations, and as a whole the ESPN Radio brand was serving over sixty percent of the population who listen to sports radio.

Those numbers are staggering and very impressive.

Now logic would tell us that with Colin Cowherd and Scott Van Pelt gone from the network, those numbers will likely drop, but that doesn’t mean the numbers won’t rebound once permanent replacements of those timeslots are announced.

eisenSwitch sides to Fox Sports and you can find their programming also available on local stations and their website but they also add the power of being heard on the iHeart Radio app, watched on Fox Sports 1, DirecTV and YouTube and consumed on SiriusXM, iTunes, Tune-In and the Podcast One network.

For CBS the story is very similar. They provide their audio content on their website, local radio stations, the Radio.com app, the Play It podcast network, Tune-In and the CBS Sports Television Network.

So if these national brands have instant credibility with sports fans and talented and recognized personalities delivering quality topical content, than why are local operators dropping them in favor of local programming?

nielsenIt’s all about the ratings and national programming doesn’t deliver them in my market” said a local program director I spoke with who oversees a station inside a top 20 market.

But with adding a local program comes added expense and as radio operators across the board trim budgets in an effort to stay profitable, how can added expenses make sense to the bottom line?

Yes there are risks involved by adding salary, but personality endorsements and appearances are in high demand and ratings are critical for radio stations to attract larger advertising dollars.” said a local market general manager. “While the quality of network programming is excellent and the personalities are good, we believe that local shows hosted by locally known personalities are worth the investment because they will provide more solutions for our clients and listeners which ultimately will help us be more profitable“.

While I don’t disagree with the viewpoints of the local operators I talked to, I do think one thing is definitely different and important to remember as we gauge the success of sports audio operators going forward – it’s not just about ratings anymore!

localIf you’re on a local level, your brand strategy is going to be built around delivering high local ratings and you’re going to want personalities in the local community who can advance the message of your station’s advertisers and connect with people at local appearances. From that standpoint, national programming doesn’t offer much appeal.

However, if you work on the network side of this business, your model for success isn’t measured by local market ratings. It’s based on total audience reach, platform distribution, advertising revenue and content creation.

rome2Do we really think a network like ESPN Radio or Fox Sports Radio isn’t successful just because they didn’t win a ratings battle in New York City, Los Angeles or Chicago? If they’re on television and every audio platform possible and reaching twenty million people per week, I’d say they’re delivering huge value for advertisers and clearly people do enjoy their content or they wouldn’t be accessing it thru multiple audio channels.

Yes it becomes harder to monetize due to the fact that the consumption of content is splintered between so many different audio avenues, and listening now has the on-demand element to deal with, but that’s the job of management and sales executives, to create their story and share it with advertisers and the people inside their own offices.

mm2If you’re an advertiser looking to get bang for your buck, you can’t deny that a show like “The Dan Patrick Show” or “Mike and Mike” doesn’t have huge reach and ability to move product. Between television, radio syndication, podcasting, their websites and social media promotion, people are consuming the content, which means they are also receiving the message.

Unfortunately, since we operate in a silo and use antiquated technology to gauge audience measurement, and we fail to include the total usage of users on all of these other platforms, many local and national brands are not receiving the credit they’re due for delivering record numbers of audience.

localrAs someone who’s programmed on the local level, I believe in delivering as much local content as possible. If my quarterly bonus and station’s ability to generate revenue are tied to our ability to superserve advertisers and local fans, then I want people on my airwaves who walk into the same building as I do, understand the station’s goals and possess the ability to get the job done.

While I enjoy the listening experience of some national shows, their personalities don’t live and die with the success or failure of my brand. Most don’t invest the time in interacting with their local affiliates either through calling in or making in-market appearances, and if they’re not going to share the same pain and joy in my company’s performance, then I can’t put my ass on the line for them when my future depends on it.

However, just because I have that point of view as it applies to running a local brand, doesn’t mean that national programming isn’t important, necessary and a huge success for the sports radio format. I often hear people in the industry discredit network shows because of the ratings factor, but there’s no question that we all know these brands, shows, personalities and the content they create. That has to count for something right?

onesizeWhat I believe it comes down to is this – success in the sports radio format isn’t a one size fits all formula anymore. It’s sort of like when a station celebrates delivering powerful Men 25-54 numbers but yet gets crushed on social media and in the industry trades because their 6+ numbers were low. If you can’t see the full story and you’re lacking information, it becomes harder to analyze and understand.

Every company has a different measurement for success. For some it’s about total audience, for others it’s about reach and distribution, other locations will have a stronger emphasis on digital, social and mobile activity and engagement, and for numerous traditional operators, it’s about local ratings.

While perception is often reality in this format, what gets lost is the understanding that we all operate in different spaces with very different goals and our ability to define success has become complicated due to the numerous avenues of distribution, the different ways to listen to audio and the inability of our industry to measure it as a whole.

wantHaving been on both sides of the fence (national and local), I see tremendous value to both approaches and business strategies and consumers are going to sample both, in multiple locations, and on the terms of when they feel like accessing it. It’s not a choice of one or the other, it’s a matter of being accessible and worthwhile when the user feels like sampling your material.

While we can all debate the benefits and disadvantages of local vs. national, I think we can all agree that we need to do a better job of defining success for our brands internally and sharing that success story externally. Who knows, by doing that we just might create a better perception of our format on the local and national level.

Stealing a Page From The Donald Trump Playbook

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Over the past few weeks I’ve had the opportunity to relax, reconnect with friends and family in NY and simply enjoy broadcasting without dealing with the pressures of operating a brand each day. While the competitor in me enjoys the intensity of this business after nineteen years of day to day battles, a mental break was necessary.

While getting reacclimated in NY, I’ve had the benefit to simply sit back, watch/listen and allow myself to be entertained. When you work in this industry and live and breathe the job 24/7, it sometimes becomes difficult to appreciate the content being created each day and the people who are delivering it.

Unless you’ve been asleep for the past thirty days, chances are the name “Donald Trump” has appeared either on your television, radio dial, social media page or your mobile screen. It seems impossible for the news media to go a full day without reporting something the man has said or done.

As I’ve watched the latest news events unfold, I’ve become more and more fascinated with what I’ve seen take place and I’m not talking about political stances, debates or voting records. I’m talking about the brilliance of creating public interest.

Say what you will about Donald Trump and his arrogance, no holds barred opinions and bad haircut but he has simply created demand and curiosity and in doing so, there’s something to be learned from it.

First of all, he put himself out there by taking a strong position on illegal immigration. The second he announced he was running for President of the United States, he came out swinging by stating that Mexico was a mess and if he’s elected he would build a wall and have Mexico pay for it so illegal immigration changes could begin.

Some found the remarks offensive and some found them refreshing but everyone knew they had been said. In a time when other politicians were delivering white noise and talking generalities about making the country better, Trump came out and said “this is what I will do if elected“.

Then the firestorm began. Looking to seize the opportunity of burying the man and gaining some attention for their respective businesses, Nascar, Macy’s, NBC and Univision all pulled their associations with him. Heck, even Emmitt Smith announced he was departing as a judge for Trump’s Miss America pageant.

And here’s where things got really interesting – those who share his views on the country and believe in the freedom of speech, increased their support for him. As polling numbers rolled in, Trump’s went up!

Rather than tuck his tail between his legs at the first sign of trouble, Trump stood up and faced the heat from a large number of corporations and promised he’d not back down. Instead of being crushed by media soundbites and personal agendas, the people responded and asked for him to keep fighting. And he hasn’t stopped since.

What does this matter to sports radio you ask? Well it’s actually really simple – the best personalities in this format, locally and nationally, usually are known for speaking their minds and taking strong positions. When you stand for something and speak with passion and conviction, you cut through. You’re going to have your fair share of outspoken critics and public enemies but they’re all coming to the arena to see you perform because they know you matter.

Somewhere though over the past 10 years, since social media became a major force in our lives, it’s become harder to be yourself and share your views without being immediately taken to task. The second an uncomfortable opinion is spoken, the social media police are out, sales people are running scared out of fear of losing business and executives at the highest levels are quick to react rather than support. I know, I’ve had many sleepless nights over it myself.

Take a look around the world today and it’s becoming a case of everyone thinking their opinion should change the law, the way a company operates or the way we should all live. Whether it’s the reaction after a public shooting, the response to gay marriage being approved or a baseball player getting busted using steroids, the second a story is reported, the vocal minority are out there demanding change.

Now don’t get me wrong, there’s absolutely a difference between saying something uncomfortable and saying something offensive and irresponsible. You can’t go on the air and curse or deliver racially divisive commentaries and expect to be supported. That’s poor judgement on the part of a personality. Case in point what Hulk Hogan was caught on tape saying last week was reprehensible and he deserved to be terminated for it.

But most of the time, the great personalities who stand out in this format usually are brash, honest, controversial and unafraid. We ask our hosts to deliver compelling content and get audiences to listen for long periods of time but then want them to tone it down when it creates public chatter. If you didn’t see this story about ESPN asking Keith Olbermann to dial down his commentary, read it. It’s the type of situation I’m referring to.

What I find hypocritical is when a company hires a provocative personality but then terminates the relationship because they were bothered by the host’s uncomfortable positions. Why would you hire a controversial talent who lives on the edge and then ask them to not be who they are? If you signed up to put someone on your air who you knew would make a ton of noise and ruffle some feathers, and by the way grow your audience, then why are you surprised when they do?

Look around the world today at who’s standing out from the crowd – personal interests aside, there’s no doubt that Colin Cowherd, Bill Simmons and Keith Olbermann all make noise and create a reaction. Yet they’re all soon to be gone from ESPN. Two others at the four letter network who make noise and fit the description are Stephen A. Smith and Skip Bayless yet First Take is probably the most criticized show on the planet.

Take it beyond ESPN and you’ll remember the opinions of Jim Rome, Mike Francesa and Charles Barkley. There’s a reason, they’re colorful, candid, confident and uncompromising. That’s an art and it should be applauded because they have the guts to speak honestly rather than worry about the potential consequences they may face as a result of taking a firm position.

Switch formats to news and you’re usually talking about Rush Limbaugh, Bill O’Reilly, Sean Hannity, Glenn Beck and Michael Savage. What are they known for? Creating a stir, making you think and evoking emotion. Yet anytime there’s a demand for someone to be ousted from a news network, those names are usually in the conversation.

Can you imagine if social media was around when Howard Stern began his reign of terror on terrestrial radio? Do you think CBS would’ve supported him the same way? Maybe they would have but given the way the world has changed the past few years, it’s very debatable.

So to bring this back full circle, look at the impact Donald Trump has had in less than a month. It’s undeniable that he’s become a daily conversation in most parts of the country and that my friends is due to his being willing to stand out from the crowd. People want to hear what a personality thinks and whether they agree or disagree is not the point – it’s that they’re listening, consuming and being emotionally moved by the message.

Think about this for a second. If Donald Trump was a radio personality, would he be supported for the comments he’s made over the past month or would the industry turn on him like Macy’s did at the first sign of controversy? I’d like to say that we’d stand by his right to an opinion but I’m not sure that’d be the case. Yet who’d be at fault – Trump for being outspoken or the operator who hired him?

Remember folks, we pay people in this business to give strong opinions. Those who do so are going to have loyal fans and dedicated critics. I like SportsCenter as much as the next guy but I can’t recall the last time an opinion was shared on the program that got people talking. Yet, the second a personality like Bill Simmons speaks out about Roger Goodell, it is being discussed everywhere.

When you’re managing a brand, you want people to listen as much as possible but you also have to be true to yourself and stand up for your brand, beliefs and people. I’d rather tell a listener “I’m sorry we don’t have the type of product you’re looking for, have you tried some other options” than ask my people to create content that isn’t representative of who they are.

Everyone wants to be liked and receive positive feedback but it’s impossible to please every individual. Everyone today wants to feel empowered and believe they have the power to change what a brand or personality does and while I want the audience to have a voice and share in the creation of our content, I also believe that personalities, programmers and producers are hired because they know how to do a job and it’s important to give them the support and freedom to be creative, honest and comfortable. Former Utah Jazz Head Coach Jerry Sloan once said “I love the fans but the second you start listening to them for advice, you’ll soon be sitting with them“.

There’s this thing called a radio dial in every person’s car and if someone doesn’t like what they’re hearing, they have the right to change it. Most of the time they’re also paying zero to listen and we’re not only in the business of satisfaction, we’re in the business of creating compelling sports talk radio to drive listening occasions and ratings which will help us sell higher ad rates.

If nobody listens, personalities and operators will receive the message and make adjustments. This is a business and without ratings, there’s less advertiser interest, and with less interest comes less revenue, which means the likelihood of a contract extension and salary bump for a personality also becomes less.

I saw a line last night that really stuck with me and it was by professional wrestler Jeff Jarrett. He said “To a critic, no explanation will do. To a fan, no explanation is needed“. That’s a really good line and it makes me wonder, if we’re not standing by the people we hire through challenging times, are we really fans of them in the first place”?

I know this, regardless of which side of the fence you’re on, you likely have an opinion of Donald Trump and you’re going to pay attention the next time he says something. That’s called cutting through and the Trump factor will be the reason why Fox News delivers record ratings next Thursday night for it’s Republic Presidential debate. That’s something we need more of in sports radio.

Anyone can fill air time and relay information, scores, facts and stories and if you have a strong guest booker, they can load you up with 6 guests to fill a show. But it’s those who paint pictures and share their true convictions, sometimes in a way that makes people cringe, that truly stand out. One line I like to use is “Say something worth stealing“. If you present yourself that way on-air each day, you’ll have the audience eating out of your hand, even when they’re not hungry.

At the end of your show you should be able to recall 2-3 positions that you took that made the audience react and think. Here’s a good way to get a read on it – ask your producer to write down three headline opinions in the show that create promo worthy material. If they can’t, and they’re sitting in a room across from you for 2-3 hours, then maybe it’s time to re-evaluate your content presentation or the producer.

You don’t have to listen long to Donald Trump to find 3 promos. It’s amazing what can be created and accomplished when just one personality believes in something and is willing to say it! And whether you agree or disagree with it doesn’t matter – it’s that you’re listening to it!